| Crystal 3D IMPACT! Pro
DOWNLOAD AND INSTALLATION
that these FAQs are for both Crystal 3D IMPACT! and Crystal 3D IMPACT!
Installation and Start-Up Problems
If you're experiencing difficulties downloading
Crystal 3D IMPACT!, please read the following before contacting us.
effect downloading of files from the Web:
A. Modem Equipment and Phone Line Connections
- Check that your modem is configured properly.
Please make sure to turn off your modem idle time limit and check your
- Disable your Call Waiting function so
incoming calls won't interrupt your download.
- You may also want to contact your modem
manufacturer or your telephone service provider if you believe there
may be modem or line problems with your connection to the Internet/Web.
Internet Service Provider
- Make sure your Dial-up Network configuration
is correct and up-to-date.
- Your Internet Service Provider (ISP) may
have a slow connection to the Internet. There's nothing CrystalGraphics
can do about this. Please try downloading at another time or perhaps
try downloading at an off peak hour when your ISP isn't as busy.
- You may also want to contact your ISP
if you believe there may be routing and/or connection problems to the
- Occasionally, the server may be "down"
or very slow. This could be due to heavy traffic at our server, so,
please try again at another time when traffic may not be as heavy. The
busiest time at CrystalGraphics’ server is usually evening hours (around
5 PM - midnight Pacific Standard Time).
- If you are downloading the Crystal 3D
IMPACT! software from a web site other than CrystalGraphics’ web site
(i.e. an online store), there may server problems. Try downloading from
CrystalGraphics’ web site.
Other Possible Problems
- If you cannot download the software as
one entire file, try downloading the program as a series of multiple
files. Make sure the file name(s) and extension(s) of the downloaded
file(s) match the name(s) listed at our web site.
- Make sure you have adequate hard disk
space for the file(s) you are downloading. Crystal 3D IMPACT! v1.25
requires at least 8MB of available hard disk space – just for the download!
(And, it requires even more once you run the setup program.)
- Make sure your Web browser is configured
properly. You may want to contact the manufacturer of your web browser
software for further assistance.
The list above is
just an overview of some of the factors that effect a successful download,
so, we recommend that you try more than once to download the software
when you are not successful at it the first time around. However, if you
continue having download problems after a few tries, please contact
us and advise the following:
- Which file did you download (the single
or the multiple option)? If you selected the multiple option, which
file gave you problems?
- What is the exact error message?
- What time (Pacific Standard Time) did
you try to download the file (morning, afternoon or night)?
- Did you download from www.crystalgraphics.com
or another web site?
- Who manufactured your modem, what is its
model and what is the modem speed?
- Who is your ISP?
- What browser are you using?
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I find the downloaded file on my system?
When use a Web browser to go to CrystalGraphics’
web site and download the Crystal 3D IMPACT! software, typically the browser
will prompt you for a location where you want to save the file(s), and
it provides a default filename. To make sure you can locate downloaded
files, specify the desired location and filename before downloading.
We recommend that you create the following folder structure for file downloads
c:\Downloads\3D IMPACT! Pro. Place each new download in a new folder in
the downloads folder. This sets up your downloads into an orderly and
neat system that's easy to find and remember.
If you are still unable to locate the Crystal
3D IMPACT! installer after you have downloaded it, try the following:
- Use Windows Explorer to find the file,
then move it to a convenient location for installation (i.e. a DOWNLOAD
folder). Note: The file name for the single file download of Crystal
3D IMPACT! is 3DISETUP.EXE. The file name for the single file download
of Crystal 3D IMPACT! Pro is c3dipxxx.exe (the xxx is the version number)
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INSTALLATION AND STARTUP PROBLEMS
I do if I experience problems installing Crystal 3D IMPACT!?
- Make sure that your hardware and system
software meet Crystal 3D IMPACT! system requirements. For instance,
make sure there is adequate disk space available on your local hard
drive (you should have a minimum of 50 MB).
- Close all other programs currently running
while you install Crystal 3D IMPACT!. To start the installation process,
double click on the Crystal 3D IMPACT! installer file (i.e. 3DISETUP.EXE)
or go to the Windows Start menu and use the Run command (typing in the
appropriate name of the Crystal 3D IMPACT! installer file).
- Run the installer on another computer
that also meets the system requirements of Crystal 3D IMPACT!. If, after
attempting to install the software on another machine, the installer
generates errors or exhibits unexpected behavior, it is likely damaged,
so download the file again. Before installing again (after re-downloading
the file), be sure to delete any partially or fully installed copy of
Crystal 3D IMPACT!.
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I do if Crystal 3D IMPACT! does not recognize the password entered?
- Make sure that the e-mail address that
you entered into the registration dialog matches the one you used when
you registered your Crystal 3D IMPACT! software.
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should I do if Crystal 3D IMPACT! does not start?
- Make sure that your system has at least
16MB of RAM.
- Make sure you launch Crystal 3D IMPACT!
using Windows 95 or Win NT 4.0 only; it does not run under Win NT 3.51,
Win3.x or DEC Alpha.)
If you still are having
problems installing and starting Crystal 3D IMPACT! , please contact
technical support and advise the following:
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- Were you running any other programs while
installing Crystal 3D IMPACT!?
- What type of system do you have (CPU,
operating system, RAM, video card, and hard drive space)? (Please note:
some video cards with OpenGL support may require updated drivers.)
- Has Crystal 3D IMPACT! or 3D IMPACT! Pro
been installed on your machine before? If so, did you delete the previous
copy’s files or install the software in a different folder from the