Are PowerPlugs and other CrystalGraphics products compatible with Office 2003 and Windows XP?
Yes! All 9 of our current PowerPlugs titles, and all other CrystalGraphics products now shown on this Web site, are compatible with Office XP and Windows XP.

I have upgraded to Office 2003 and PowerPlugs no longer work. What's wrong?
If you upgraded to Office 2003 and the plugins do not work, make sure that the PowerPlugs titles appear in the list of Available Add-ins in the Add-ins dialog box. You can find the Add-ins dialog box under the Tools menu in PowerPoint. If the PowerPlugs plugins you've installed do not appear in the list of available Add-ins, you should add them in manually by clicking on the Add New button. Navigate to each PowerPlugs title’s respective folder and locate the .PPA file. Select the .PPA file and click OK. If you receive a dialog box asking if you would like to enable Macros, select Yes.

If you have added the PowerPlugs plugins to the Add-ins list and the plugins still do not work, try changing PowerPoint's security level from High to Medium. If the security level is set on High, set the level to Medium and add the PowerPlugs again. You can reset the Security Level in PowerPoint by selecting Tools>Macros>Security. Set the level to Medium, then click OK.

Are your products compatible with the Mac platform?
At this time, Windows 2000 and XP are the only operating systems that are supported by our software products. There are no plans for Mac versions at this time. Our image-based products do, however, support cross-platform file extensions. Please contact our Sales staff for additional information.

Attempting to download through a company network's Internet connection can occasionally generate error messages. This problem can interfere with your ability to download either our free demo software or software you've purchased from CrystalGraphics (accessed via FTP links that appear in your purchase confirmation email).

Usually, the firewalls and proxy servers protecting company networks are the cause of these download problems. We recommend that you try downloading through a regular modem connection that does not go through a company network. If your attempts to download are still unsuccessful, please try the troubleshooting tips below. For software purchased directly from CrystalGraphics, our sales department may be able to ship you the CD-ROM version of the program you've purchased.

Please try this if you are behind a firewall:

If you are still unable to download after following the advice outlined above, please visit our Download FAQ Web pages for Trial/Demo versions of our software and/or Paid-for versions of our software.

Do PowerPlugs products work on laptops?
Yes. Although 3D hardware acceleration is not a requirement, please consult our web site for information on known hardware incompatibilities.

What type of computer works best with your products?
Although we would be happy to recommend "the" computer to use with our products, there are too many computers (with various configurations) on the market to make that determination. Generally, if your computer meets or exceeds the software system requirements, it should work flawlessly with our products. Please refer to our products home page for system requirement information. If you intend on using our PowerPlugs: Transitions and/or 3D Titles effects for PowerPoint or 3D IMPACT! Pro for web and video, it is advised that you see our list of hardware compatibility issues and solutions for Transitions/3DTitles and 3D IMPACT! Pro.

If I want to send a PowerPoint presentation that has been enhanced with the PowerPlugs software to someone, does their computer have to be equipped with the software?
The destination computer is not required to have the software installed. If you intend on using PowerPlugs: Transitions, PowerPlugs: 3D Titles and/or PowerPlugs: Video Backgrounds, there is a packing procedure that you will want to follow in order to successfully playback the PowerPlugs special effects on a computer that does not have the PowerPlugs software installed.

When I attempt to install one of your software products, the following error message displays: "16 bit Windows subsystem. The system file is not suitable for running MS-DOS Microsoft Windows applications." What should I do?
It appears that your Windows configuration is not recognizing our InstallShield installer, which happens to be a 32-bit application (for Windows) – not a 16-bit installer (for MS-DOS). According to Microsoft, something has caused your AUTOEXEC.NT file (or CONFIG.NT or COMMAND.COM file) to be placed in the Windows Repair folder and it is supposed to be in the Windows System 32 folder (refer to http://support.microsoft.com/default.aspx?scid=kb;en-us;324767&Product=winxp).. The solution to this installation problem is very simple: Go to C:\Windows\Repair. Copy (or Cut) the AUTOEXEC.NT file. PASTE the AUTOEXEC.NT file into C:\Windows\System32. Run the installer for your CrystalGraphics software again. You should then have a successful installation.