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Technical Support

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 1 working day.

Telephone-based Support: If you should need telephone-based assistance within 30 days of your purchase, you can call our technical support team free of charge from Monday through Friday, 8:00 am - 5:00 pm (Eastern Time).

1. For customers calling from within the U.S. and most parts of Canada, call 800-507-1796. International customers should call +1 408-496-6175.

2. Please note: Our tech support staff are often on the phone helping other customers, so you may get voice mail when you call. But your patience will be rewarded: Most calls are returned within 1 working day.

3. If you do get voice mail, please leave a message that includes your name, email address and a phone number along with a description of the problem you are experiencing.
Software products

If you need to update your software, simply click the appropriate "Update" links below.

Crystal 3D IMPACT! Pro Tips | FAQs | Download & Installation | Owners Club
CrystalGraphics Chart and Diagram Slides for PowerPoint FAQ
CrystalGraphics 3D Character Slides for PowerPoint FAQ | Update | Current Version is 1.0
Perspector FAQ
PowerCONVERTER FAQ | Current XP version is 5.1
PresentationMANAGER FAQ | Current Version 1.0.105
PowerPlugs: 3D Titles FAQ | Tips | Update | Current Version is 4.00
PowerPlugs: Animator FAQ | Update | Current Version is 2.1
PowerPlugs: AntiSpam FAQ Current Version is 1.0
PowerPlugs: Blurify FAQ | Update | Current Version is 2.0
PowerPlugs: Charts FAQ | Update
PowerPlugs: Emoticons FAQ | Current Version is 1.4
PowerPlugs: Excel Solutions FAQ | Current Version is 1.0
PowerPlugs: FlashReady FAQ | Update | Current Version is 3.1
PowerPlugs: Music Helper plugin FAQ | Update | Current Version is 2.1-1
PowerPlugs: Pictures FAQ | Current Version is 1.0
PowerPlugs: Presentations to Go FAQ | Current Version is 6.0
PowerPlugs: Screensaver Creator FAQ | Current Version is 1.0
PowerPlugs: Slides that Win! FAQ | Current Version is 1.0
PowerPlugs: Stationery FAQ | Update | Current Version is 1.5
PowerPlugs: Stationery Designer FAQ | Current Version is 2.0
PowerPlugs: Templates FAQ | Current Version is 1.0
PowerPlugs: Template Finder FAQ | Update | Current Version is 4.03
PowerPlugs: Transitions FAQ | Tips | Update | Current Version is 4.00
PowerPlugs: Ultimate Combo   FAQ | Current Version is 2013
PowerPlugs: Video Backgrounds FAQ | Update | Current Version is 3.5
PowerPlugs: Web Templates FAQ
SWiSHmax FAQ | Update


Presentation remote controls
GoSpeak! Pro
FAQ
RemotePoint Jade
FAQ
Global RemotePoint Presenter
FAQ
RemotePoint Navigator
FAQ
PowerPointer Pen FAQ
PowerPointer Wizard FAQ


    

Sales

Hours: 7 am to 4 pm (ET)
(800) 394-0700 (USA & Canada)
(408) 496-6175 (International)
Become a reseller
Email sales team

Tech Support

Technical support FAQs
(800) 394-0700 (USA & Canada)
(408) 496-6175 (International)
Become a developer
Email tech support team

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