Technical
Support
Website-based Tech
Support: CrystalGraphics customers automatically receive unlimited
access to our Online Technical Support FAQs which list the typical technical
support problems that users encounter, along with our best information
regarding their solutions. This service is available free of charge.
Email-based Tech Support: If you are a CrystalGraphics customer
and have read through all the common questions and answers in the technical
support section of the CrystalGraphics website, and your issue is still
not resolved, you can click
here to send us an email for a customized answer to your unique issue.
Most emails are answered within 24 hours of receipt.
Telephone-based Support: If you should need telephone-based assistance
within 30 days after your purchase, you can call our tech support team
Monday through Friday, 8:30AM - 2:00PM Pacific Time.
1. Please note: Our tech support staff is often on the phone helping other
customers, so you may get voice mail when you call. But don’t be alarmed:
A technical support representative will make every effort to promptly
return your call and assist you. If you do get voice mail, be sure to
leave a message that includes your name and contact information such as
your complete email address and a phone number (include your country &
city code numbers) along with a description of the problem you are experiencing.
2. For customers calling from within the U.S. and most parts of Canada,
call 1 800-504-6148.
3. For customers calling from outside the U.S. and Canada, please dial
+1 800-504-6148.
4. Note: Some locations outside the U.S. may not be able to connect directly
to either of the above numbers. In this case, please call +1 408-496-6175,
extension 271.
5. If you don’t get a call or email back from our technical support team
within 1 working day of your voicemail or email message, or if you are
not satisfied for any reason with the support you have been provided,
please call our Technical Support Manager at +1 408-496-6175 x 276.CrystalGraphics
online technical support center includes links to frequently asked questions
(FAQs) and software updates.
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 Software products |
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If you need
to update your software, simply click the appropriate "Update"
links below.
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Crystal
3D IMPACT! Pro Tips
| FAQs | Download
& Installation |
Owners Club
CrystalGraphics Chart and Diagram Slides for PowerPoint FAQ
Perspector FAQ
PowerCONVERTER FAQ
Current XP version is 5.1
PresentationMANAGER
FAQ Current Version 1.0.105
PowerPlugs: 3D Titles FAQ
| Tips | Update
Current Version is 3.07
PowerPlugs:
Animator FAQ
| Update
Current Version is 2.1
PowerPlugs:
AntiSpam FAQ
Current Version is 1.0
PowerPlugs:
Blurify FAQ
| Update Current Version is 2.0
PowerPlugs: Charts FAQ
| Update
PowerPlugs:
Emoticons FAQ
Current Version is 1.4
PowerPlugs:
Excel Solutions FAQ
Current Version is 1.0
PowerPlugs: FlashReady FAQ
| Update Current
Version is 3.1
PowerPlugs:
Music FAQ
| Update
Current Version is 2.1
PowerPlugs:
Pictures FAQ Current
Version is 1.0
PowerPlugs:
Presentations to Go FAQ
Current Version is 1.0
PowerPlugs:
Screensaver Creator FAQ
| Current Version is 1.0
PowerPlugs:
Slides that Win! FAQ
Current Version is 1.0
PowerPlugs:
Stationery FAQ
| Update Current Version is 2.0
PowerPlugs:
Stationery Designer FAQ
Current Version is 2.0
PowerPlugs:
Templates FAQ
| Current Version is 1.0
PowerPlugs:
Template Finder FAQ
| Update
Current Version is 3.0
PowerPlugs:
Transitions FAQ
| Tips | Update
Current
Version is 3.07
PowerPlugs:
Ultimate Combo 2010 FAQ
| Current
Version is 1
PowerPlugs:
Video Backgrounds FAQ
| Update
Current
Ver. is 3.1
PowerPlugs:
Web Templates FAQ
SWiSHmax
FAQ
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Update
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Presentation remote controls
GoSpeak! Pro FAQ
RemotePoint Jade FAQ
Global RemotePoint Presenter FAQ
RemotePoint Navigator FAQ
PowerPointer Pen FAQ
PowerPointer Wizard FAQ
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