1. How do I get the Crystal 3D VORTEX transitions to display in the Transition menu of Adobe Premiere?
2. How do I install Crystal 3D VORTEX transitions for use with FAST Video Machine Studio Plus?
3. How do I install Crystal 3D VORTEX transitions in Ulead Media Studio Pro 5.0?
4. What should I do if my video seems to be taking "forever" to render?
5. What can I do if the highlights in my 3D VORTEX transitions look poor?
6. How do I contact Technical Support?

Delete the PREM32.PRF file in the WINDOWS (WIN 95 or WIN NT) directory and restart Premiere. For version 5.x of Premiere delete the PREM50.PRF file in the Premiere directory and restart Premiere.

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Unfortunately, there is not a direct way to install Crystal 3D VORTEX Volume 1 into VM Studio Plus. However, as a work around, just follow the installation instructions for installing Crystal 3D VORTEX into Adobe Premiere. Once the Crystal 3D VORTEX .PRM files are installed on the local hard drive, use Windows Explorer to copy the 3DV*.PRM transition files from the Premiere Plug-ins folder into the Video Machine Studio Plus fx extension folder.

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1. Reduce the number of 3D transitions.
2. Shorten the duration of the 3D transitions.
3. Use the medium render quality, rather than the high render quality.
4. Add more RAM to your computer. This may allow Crystal 3D VORTEX to run faster by storing data in RAM, rather than on the hard disk.
5. Consider using a lower frame rate. For example, instead of 30 frames per second (fps), use 20fps.
6. Consider using a lower resolution. For example, instead of a 640x480 resolution, use 320x240.
7. Use a faster computer. For example, using a Pentium-based system will render faster than a 486-based system.

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Increase the render quality setting. Crystal 3D VORTEX supports the following quality settings:

LOW: high speed, flat shading, no highlights with rough edges
MEDIUM: medium speed, smooth shading, some highlights, fully anti-aliased edges
HIGH: low speed, smooth shading, high quality highlights, fully anti-aliased edges.
The default render quality is medium.

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For all registered users of Crystal 3D VORTEX, CrystalGraphics' products include 30 days free technical support, starting from the first date of contact with the Technical Support department. If you can't find what you need on the web site, please have your product serial number available, and contact Technical Support in any of the following ways.

• E-mail Technical Support.
• Fax your question or problem to 408-496-0970. Be sure to address your fax to the attention of "Technical Support."
• Call the Technical Support department Monday-Friday between 9 AM - 5:30 PM Pacific time at 408-496-6175.

For our German-speaking customers, please contact our German technical support representative in any of the following ways:

• Telephone: 49 (0) 171 6813939
• Fax: 49 (0) 8061 92094
• E-Mail: werner_hennig@t-online.de

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