Online Technical Support
Page last updated: 12/19/00
Please review these technical FAQs to see
if your question is answered on this page. If your question is not addressed
here, please go to the last question to find out how to contact our Technical
Support department.
- System Requirements
- Installation
- Will PowerPlugs: Charts work with new versions of PowerPoint when they are released?
- How many chart types does PowerPlugs: Charts contain?
- Can PowerPlugs: Charts run as a stand alone application?
- How do I uninstall PowerPlugs: Charts from my system?
- Does PowerPlugs: Charts replace Microsoft Chart?
- What type of 3D rendering does PowerPlugs: Charts use?
- What should I do when
I receive an error message trying to download the paid version of PowerPlugs:
Charts?
Additional Support
- System Requirements
Windows 95/98/ME/NT/2000
PowerPoint 97 or 2000
32 MB RAM (48 MB RAM recommended)
50 MB available disk space
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- Installation
In the folder that you downloaded the PowerPlugs: Charts, there is a file called "chartsdemo.exe". Double click on this file. It will install the PowerPlugs: Charts files onto your local hard drive. It will also automatically install it into PowerPoint.
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- Will PowerPlugs:
Charts work with new versions of PowerPoint when they are released?
PowerPlugs: Charts works now with PowerPoint 97 or PowerPoint 2000, which is the latest version now shipping. It is our plan to keep our product working with the latest versions of PowerPoint when they are released.
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- How many chart types
does PowerPlugs:
Charts contain?
PowerPlugs: Charts contains about 35 chart types including various types of Bar, Line, Area, Pie, 3D and Scatter charts.
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- Can PowerPlugs:
Charts be run as a stand alone application?
Yes. PowerPlugs: Charts can be run outside of Microsoft PowerPoint as a stand alone application.
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- How do I uninstall
PowerPlugs:
Charts from my system?
a. On the Start menu, point to Settings, and then click Control Panel.
b. Double-click Add/Remove Programs.
c. On the Install/Uninstall tab, select PowerPlugs:Charts and then click Add/Remove.
d. Click Remove All.
e. Click Next. Click Finish to complete and exit the installer.
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- Does
PowerPlugs: Charts replace Microsoft Chart?
PowerPlugs: Charts is not a replacement but a companion for Microsoft Chart. PowerPlugs: Charts specifically designed to be "Chart like" so users can easily use both types of charts in a presentation.
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- What
type of 3D rendering does PowerPlugs:
Charts use?
PowerPlugs: Charts uses OpenGL technology for advanced 3D rendering of its charts. The rendering is processed via software so a 3D accelerated graphics card is not required.
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-
What should I do when I receive an error message trying to download the paid version of PowerPlugs: Charts?
If you are trying to download through a company network's Internet connection, you may receive errors or have problems downloading. Please be aware that many company network connections are protected by firewalls and proxy servers, and these firewalls and proxy servers can cause downloading problems. We recommend that you try downloading through a regular modem connection that does not go through a company network. If you are unable to download please try the troubleshooting tips below or contact our sales department to have them ship you the CD ROM version instead.
Please try this if you are behind a firewall:- Close all browser windows
- Go to Start menu, Settings, Control Panel
- Click on Internet Options
- Select the Advanced Tab
- Check one or all of the following:
a) Use Web Based FTP
b) Use passive FTP for compatibility with some firewalls and DSL modems
c) Enable folder view for FTP sites (in this case you would uncheck this option)
- Click Apply
If you are able to view the file but prompted to enter a password after clicking on it:
a) Right-click on the files(s) and select Save Target As, Save Link As, or Copy To Folder depending on which browser you are using.
b) Type in the user name and password where "X" is your user name and "Y" is your password. ftp://XXXXXXXXXX:YYYYYYYYYY@www.crystalgraphics.com:2122/
c) Try using a different web browser to download the files.
Additional Support
1. How do I contact Technical Support?
PowerPlugs: Charts users have unlimited access to Online Technical Support which lists the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.
If you should need additional technical support service, CrystalGraphics provides three technical support purchase options:
- Option #1: You can buy technical support on a per incident basis. With the per incident option, you buy telephone-based technical support in 15 minute increments or per individual problem or incident when communicating electronically (i.e. fax and/or e-mail support) .
- Option #2: You can buy a block of technical support time (or number of incidences). The minimum block of time you can purchase is two hours (or the equivalent of 8 incidences if communicating via electronic mechanisms, i.e. fax or e-mail). Technical support purchased in time blocks costs less than technical support purchased on a per incident basis. However, the block of time purchased must be used within a 12 month period.
- Option #3: You can buy a 12-month technical support contract. The technical support contract provides you with unlimited telephone-based technical support or electronic incidences, and free software updates if any updates ship while your contract is active.
If you have read through
the above questions and answers your issue was not addressed, and you
have bought PowerPlugs: Transitions, you can contact
technical support.
- Compare PowerPlugs: Charts features to Microsoft Graph 2000
- View PowerPlugs: Charts Gallery
- Click here to download the PowerPlugs: Charts demo for FREE!
- Purchase PowerPlugs: Charts now!
- Back to PowerPlugs: Charts homepage