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PowerPlugs: Ultimate Combo


Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please see the contact information for our Technical Support department.

Frequently Asked Questions

1.
What's included on the CD?
2.
Which PowerPlugs' products do I need to install from the CD?
3.
Do I need to install in a particular order?
4.
Which PowerPlugs' products contain animation effects?
5.
How do I install PowerPlugs?
6.
How do I get the music and templates that are included in PowerPlugs: Ultimate Combo?
7.
Where can I learn more details about using the individual components of PowerPlugs: Ultimate Combo?
8.
How do I know if I have the latest version of PowerPlugs: Ultimate Combo?
9.
When I attempt to install one of the PowerPlugs software products, the following error message displays: "16 bit Windows subsystem. The system file is not suitable for running MS-DOS Microsoft Windows applications." What should I do?

1.

What's included on these CDs?

Your shipment of PowerPlugs: Ultimate Combo includes 23 enhancers including annual subscriptions to PowerPlugs: Music and PowerPlugs: Templates for PowerPoint.
    PowerPlugs title...  User Information...
 1. 3D Titles (2 volumes)  For information on using this product, please read FAQ #7
 2. Transitions (7 volumes)  For information on using this product, please read FAQ #7
 3. Music Annual Subscription  For information on using this product, please read FAQ #7
 4. CrystalGraphics 3D Characters for PowerPoint  For information on using this product, please read FAQ #7
 5. CrystalGraphics Chart and Diagram Slides  For information on using this product, please read FAQ #7
 6. Templates Annual Subscription  For information on using this product, please read FAQ #7
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2.

Which PowerPlugs products do I need to install from the CD?
The CDs that require the contents to be installed on your computer are as follows:

PowerPlugs: Transitions
PowerPlugs: 3D Titles
PowerPlugs: Music

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3.

Do I need to install in any particular order?

No, the components do not require installation in any particular order. All are free-standing.

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4.

Which PowerPlugs products contains animation effects?

PowerPlugs: Transitions and 3D Titles contain galleries of animated 3D transition effects and animated 3D titles that you can apply to your PowerPoint slides., The CrystalGraphics 3D Characters includes 75 character animation slides.

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5.

How do I install PowerPlugs?

The installation of PowerPlugs Ultimate Combo is very easy. The PowerPlugs: Ultimate Combo suite includes an installation program that automatically starts up when you put the CD in the drive. The installation program will quickly and easily guide you through the installation process. But before you get started, please follow the instructions on each of the 3 notes below:
Note 1: As with any new software installation, make sure you have all other software applications closed.

Note 2: If you plan to use PowerPlugs in PowerPoint 2002 or higher, before you proceed with the installation of PowerPlugs, please do the following -
1. Open PowerPoint.
2. Go to the Tools menu. Select Macro>Security. If the security level is set to High, change it to Medium or Low.
3. Close PowerPoint. Proceed with the installation of PowerPlugs.

Note 3: If your computer is configured in a networked Win NT/2000/XP-based environment, it is important that during installation of PowerPlugs, your Windows configuration (log-in ID) be allowed "full administrator rights" on the local PC. If you are not normally granted full administrative rights, have your system administrator do the following:
1. Temporarily assign full administrator rights to the user's log-in ID.
2. Log onto the system with the user's log-in ID.
3. If possible, temporarily disable your anti-virus software (some anti-virus programs interfere with the installation of plug-ins).
4. Install PowerPlugs.
5. Change the administrative rights of the user back to the normal user rights level. The PowerPlugs tools should then be accessible once they log back in. If your computer is just a personal PC (and Windows XP is not configured in networked environment), disregard note 3 above.

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6.

How do I get music and templates that are included in PowerPlugs: Unltimate Combo?

Included in your purchase of PowerPlugs: Ultimate Combo, is PowerPlugs: Music Annual Subscription. This subscription entitles you to access and download your choice of any 100 music titles at any time within a one year timeframe (effective the date of your purchase of PowerPlugs: Ultimate Combo).

The PowerPlugs: Ultimate Combo also contains a subscription for PowerPlugs: Templates for PowerPoint. The subscription entitles you to download up to 25 templates per 24 hour "day" within a one year timeframe.

Once you order the subscription, a unique password is emailed to you . The password along with your email address allows subscribers to access the database and download templates onto a maximum of 3 unique PCs as long as cookies are enabled.

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7.

Where can I find details about using the individual components of PowerPlugs: Ultimate Combo?

The easiest way to learn how to use the various PowerPlugs products is to read the help documentation that is included for each component. After you have installed PowerPlugs, click the Windows Start button> Programs>PowerPlugs and then select the folder of choice (i.e. Transitions). In each PowerPlugs folder, you will find either a Word document, PowerPoint presentation, or Help file that illustrates how to get started in using that particular PowerPlugs product. You can also visit CrystalGraphics Technical Support Web page(s) for Technical support FAQs and detailed information about the individual PowerPlugs titles included in the PowerPlugs: Ultimate Combo.

 If you have a question about...  Look on this page...
 PowerPlugs in general Web Site Map -- http://www.crystalgraphics.com/sitemap.asp
Technical Support FAQs -- http://www.crystalgraphics.com/support.techfaq.asp
 All CrystalGraphics products General Info -- http://www.crystalgraphics.com/
Web Site Map -- http://www.crystalgraphics.com/sitemap.asp
 3D Titles

Getting Started -- go to: Windows Start>Programs>PowerPlugs>3D Titles>Getting Started with PowerPlugs 3D Titles (PPT file)
Help documentation -- go to: Windows Start>Programs>PowerPlugs>3D Titles>Help
Technical Support FAQs -- http://www.crystalgraphics.com/presentations/3dtitles.techfaq.asp
Helpful Tips -- http://www.crystalgraphics.com/presentations/3dtitles.tips.asp

 Pictures Annual Subscription (e-coupon) Getting Started -- http://www.crystalgraphics.com/Photos/images.pictures.main.asp
Using Your PowerPlugs: Pictures Subscription e-coupon -- http://www.crystalgraphics.com/ecoupon.asp 
Technical Support FAQs -- http://www.crystalgraphics.com/photos/powerpictures/techfaq.asp
 Music Annual Subscription Getting Started -- http://www.crystalgraphics.com/presentations/music.main.asp
Help documentation -- http://www.crystalgraphics.com/presentations/music.onlinehelp.asp
Technical Support FAQs -- http://www.crystalgraphics.com/presentations/music.techfaq.asp
Templates Annual Subscription

Getting Started -- http://www.crystalgraphics.com/presentations/templates.techfaq.asp#apply
Help documentation -- http://www.crystalgraphics.com/presentations/templates.techfaq.asp
Technical Support FAQs --http://www.crystalgraphics.com/presentations/templates.techfaq.asp

 Transitions

Getting Started -- http://www.crystalgraphics.com/presentations/transitions.main.asp
Help documentation -- http://www.crystalgraphics.com/presentations/transitions.details.asp
Technical Support FAQs -- http://www.crystalgraphics.com/presentations/transitions.techfaq.asp

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8.

How do I know if I have the latest version of PowerPlugs: Ultimate Combo?

The latest version of the PowerPlugs' Ultimate Combo suite is called "PowerPlugs: Ultimate Combo." It includes the latest versions of all current PowerPlugs for Microsoft PowerPoint titles. Each of the PowerPlugs titles within the PowerPlugs: Ultimate Combo suite have version numbers that are specific to the individual PowerPlugs title.

Please visit our Technical Support page for the latest downloadable software updates, which are available for free to registered PowerPlugs owners.

If you have an earlier version of PowerPlugs: Ultimate Combo and may be interested in upgrading to the current PowerPlugs Ultimate Combo suite, please contact our sales department (Tel. 1-408-496-6175).

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9.

When I attempt to install one of the PowerPlugs software products, the following error message displays: "16 bit Windows subsystem. The system file is not suitable for running MS-DOS Microsoft Windows applications." What should I do?

It appears that your Windows configuration is not recognizing our InstallShield installer for PowerPlugs, which happens to be a 32-bit application (for Windows) Ė not a "16-bit application" (runs under MS-DOS). According to Microsoft, something has caused your AUTOEXEC.NT file (or CONFIG.NT or COMMAND.COM file) to be placed in the Windows Repair folder and it is supposed to be in the Windows System 32 folder (refer to http://support.microsoft.com/default.aspx?scid=kb;en-us;324767&Product=winxp). The solution to this installation problem is very simple: Go to C:\Windows\Repair. Copy (or Cut) the AUTOEXEC.NT file. PASTE the AUTOEXEC.NT file into C:\Windows\System32. Run the installer for your PowerPlugs software again. You should then have a successful installation.

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Technical Support Options

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 24 hours of receipt.

Telephone-based Support: If you should need telephone-based assistance within 30 days after your purchase, you can call our tech support team Monday through Friday, 7:00AM to 4:00PM (ET).

1. Please note: Our tech support staff is often on the phone helping other customers, so you may get voice mail when you call. But donít be alarmed: A technical support representative will make every effort to promptly return your call and assist you. If you do get voice mail, be sure to leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing.

2. For customers calling from within the U.S. and most parts of Canada, call (800) 394-0700.

3. Note: Some locations outside the U.S. may not be able to connect directly to the above number.
In this case, please call +1 408-496-6175.

Click here to return to CrystalGraphics Support Center
Click here to return to CrystalGraphics Home Page

   
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