| 1. |
What
should I do when I receive an error message trying to download the
paid version of PowerPlugs: SuperShapes? |
| 2. |
How
do I install SuperShapes and the Demo Effects onto my local hard
drive? |
| 3. |
How
does the Demo differ from the purchased software? |
| 4. |
I
bought the Full set of effects. How do I install them?
|
| 5. |
How
do I uninstall SuperShapes from my computer? |
| 6. |
What
do I do with the demo effects once I purchase the full version of
SuperShapes? |
| 7. |
Will
PowerPlugs: SuperShapes work with other PowerPlugs Products?
|
| 8. |
Do
I need any special hardware to use SuperShapes? |
| 9. |
Is
there an international language version of SuperShapes?
|
| 10. |
Why
does the animation sometimes play on the slide after the one it
is supposed to? |
|
| 1. |
What
should I do when I receive an error message trying to download the
paid version of PowerPlugs: SuperShapes?
If you are trying to download through a company network's Internet
connection, you may receive errors or have problems downloading.
Please be aware that many company network connections are protected
by firewalls and proxy servers, and these firewalls and proxy servers
can cause downloading problems. We recommend that you try downloading
through a regular modem connection that does not go through a company
network. If you are unable to download please try the troubleshooting
tips below or contact our sales department to have them ship you
the CD ROM version instead.
Please try this if you are behind a firewall:
- Close all browser
windows
- Go to Start menu,
Settings, Control Panel
- Click on Internet
Options
- Select the Advanced
Tab
- Check one or all
of the following:
a) Use Web
Based FTP
b) Use passive FTP for compatibility with some firewalls and
DSL modems
c) Enable folder view for FTP sites (in this case you would
uncheck this option)
- Click Apply
If you are able to
view the file but prompted to enter a password after clicking
on it:
a) Right-click
on the files(s) and select Save Target As, Save Link As, or
Copy To Folder depending on which browser you are using.
b) Type in the user name and password where "X"
is your user name and "Y" is your password. ftp://XXXXXXXXXX:YYYYYYYYYY@www.crystalgraphics.com:2122/
c) Try using a different web browser to download the files.
|
| 2. |
How do I install SuperShapes and the Demo Effects onto
my local hard drive?
Follow these simple steps.
- Download
the FREE Trial software (Click here): (The Demo Effects are
included with the software.)
- Choose
a volume of effects from the home page to try.
•
ssh1demo.exe [6.4
MB file]
•
ssh2demo.exe
[6.2 MB file]
- Make
sure NO OTHER applications are running at the time of installation.
- Double
click on the file called sshdemo.exe. (This will automatically
begin the Installation Wizard.)
•
Follow
the installation Wizard instructions until complete.
•
*Note:
It is recommended that you allow the application to install
itself to the default folder: C:\Program Files\PowerPlugs\SuperShapes.
- Wait
for the "Setup is complete" message box to appear.
•
*
Note: Please be patient while the software interface is added
to PowerPoint. You may experience a short delay during this
last phase of the installation process, especially if you are
using a slow processor.
- Take
the time to register your software to finish the installation.
- You
have finished the installation. Start using PowerPoint!
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| 3. |
How does the Demo differ from the purchased software?
From a software perspective, there is
no difference between the Demo and Purchased "Full Version". Both
applications are fully functional and FREE. What you are buying
is the complete, totally useable volume of effects. The Demo only
contains a handful of sample effects to experiment with, but they
will be displayed with a watermark when placed onto a PowerPoint
slide. When you purchase the full set of effects there will be
no such markings.
We recommend that you keep the software installed on your computer
if you intend to buy the full set of effects and discard the demo
set of effects.
|
| |
|
| 4. |
I bought the Full set of effects. How do I install them?
Follow these simple steps.
The
CD ROM version of the software
is a snap to install.
-
Insert the CD into your computer.
- When
the AutoRun interface appears, click on the 'Install Software'
button.
- Follow
the installation Wizard instructions until finished.
If you purchased the Download ONLY
versions...
- Download
the software installer [ssh1reg.exe, ssh2reg.exe or ssh12reg.exe]
from the secured purchase page.The
link would have been sent to you via email.
- Make
sure no other application is running on your computer when you
start the installation.
- Double-click
on the appropriate installer file [ssh1reg.exe, ssh2reg.exe
or ssh12reg.exe ].
- Follow
the installation Wizard instructions until complete.
- *Note:
It is recommended that you allow the application to install
itself to the default folder: C:\Program Files\PowerPlugs\SuperShapes.
- Wait
for the "Setup is complete" message box to appear.
- *
Note: Please be patient while the software interface is
added to PowerPoint. You may experience a short delay during
this last phase of the installation process, especially
if you are using a slow processor.
- Take
the time to register your software to finish the installation.
You
have finished the installation. Start using PowerPoint!
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|
| 5. |
How do I UNINSTALL SuperShapes from my computer?
Follow these simple steps.
- Exit PowerPoint.
- Click on the Windows
Start menu and go to the Programs submenu and select the PowerPlugs/SuperShapes
folder.
- Click on the "Uninstall"
shortcut. This will remove the application from your computer.
- Using the Windows
Explorer, manually delete the SuperShapes directory folder and
library files from the "Program Files" directory.
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| |
|
| 6. |
What
do I do with the demo effects once I purchase the full version(s)
of SuperShapes?
There is no need to keep the Demo Library of effects
once you buy the full version of the SuperShapes software, however
it will not harm anything if you do not delete them as
long as you do not combine them with the purchased effects.
- Locate the SuperShapes
folder in the "Program Files/PowerPlugs/" directory.
- Open the SuperShapes
folder and locate the Still FX Library and the Animation
FX Library folders.
- Open each of the
Library files, locate the folder called "Volume 1 Demo"
or "Volume 2 Demo".
- Highlight the
Demo folder(s) and delete them.
|
| |
|
| 7. |
Will PowerPlugs: SuperShapes work with other PowerPlugs
products?
Yes, PowerPlugs: SuperShapes can all be used within
the same presentation as other PowerPlugs products without conflict.
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| 8. |
Do I need any special hardware to use SuperShapes?
No, extra hardware is not required. If PowerPoint
97, 2000 or 2002 is currently running on your machine, so will
PowerPlugs: SuperShapes. No graphic acceleration hardware is necessary.
You should be fine as long as your computer meets the minimum
system requirements described on the product description page.
MINIMUM - Pentium 166 - 120 MB available disk space - 32 MB RAM
As a general rule of thumb, however, graphic and animation software
can be resource intensive. There are noticeable performance improvements
when fast processors and large amounts of RAM are available.
|
| 9. |
Is there an International language version of SuperShapes?
No. At this time SuperShapes
is only available in an English translation.
The current version will still function properly within non-English
PowerPoint 97 and 2000 software, however. If you experience any
difficulties please notify us immediately so that we can resolve
the issue.
We do anticipate developing Internationalized versions of the
software in the future.
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| 10. |
Why does the animation sometimes play on the slide after
the one it is supposed to?
This is actually a PowerPoint Animation control
settings issue, not PowerPlugs software problem.
Try the following to resolve the confusion:
1) Select the animation on your slide.
2) Right mouse-click and select the 'Custom Animation' option.
3) From the 'Multimedia Setting' tab choose "Pause Slide Show",
"After current slide" and then check-off "Hide while not playing".
4) Go to the 'Order & Timing' tab
5) Select either 'Start animation' "On mouse click" or "Automatically".
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