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RemotePoint Navigator Champagne
FAQs

$149.00

Getting Started

Installing the batteries

Place your thumb on the six dots and press down to slide the battery cover off.

Insert the batteries, paying attention to the battery orientation guide inside the battery bay.

Set the battery cover on to the unit with the arrow positioned between the two grooves. Then gently snap into place.

Connecting the USB receiver

Remove the protective cap prior to connecting the receiver.

Insert the USB receiver into any available USB port on your computer. A green indicator light will blink every few seconds.

If you are not receiving the maximum distance for Navigator, use the USB extension cable for difficult to reach computers or those with space constraints.

Presenting
In order to begin presenting, the following checklist must be completed.

The computer must be on.
The presentation software must be activated and in the slide show mode.
The USB receiver must be installed

For a dramatic beginning, prepare the slide show in advance with the opening slide on screen. Then use the reveal feature icon to hide the presentation until you are ready to start.

Technical Support Options

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 24 hours of receipt.

Telephone-based Support: If you should need telephone-based assistance within 30 days after your purchase, you can call our tech support team Monday through Friday, 8:00AM (ET) to 4:30PM (PT).

1. Please note: Our tech support staff is often on the phone helping other customers, so you may get voice mail when you call. But don’t be alarmed: A technical support representative will make every effort to promptly return your call and assist you. If you do get voice mail, be sure to leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing.

2. For customers calling from within the U.S. and most parts of Canada, call (800) 394-0700.

3. Note: Some locations outside the U.S. may not be able to connect directly to the above number. In this case, please call +1 408-496-6175, extension 1.

4. If you don’t get a call or email back from our technical support team within 1 working day of your voicemail or email message, or if you are not satisfied for any reason with the support you have been provided, please call our Technical Support Manager at +1 408-496-6175 x 276.

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