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PowerPlugs: Quotations

Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please see the contact information for our Technical Support department.

Frequently Asked Questions

1. What are the System Requirements?
2. What is the best way to learn how to use Quotations?
3. Can I edit the Popular Topics list?
4. I have accidentally closed the floating toolbar. How do I get it back?
5. Do I need a 3D accelerated video card to run PowerPlugs: Quotations?
6. If I want to uninstall Quotations from one program, will it uninstall from all three?
7. What should I do if I have upgraded my version of Office and the Insert > Quotations... command does not appear?
8. Can Quotations be run from our company's network for multiple users to access?
9. What can I do if I receive an error message when I click on the "Insert Quotation" button?

   
1.

What are the System Requirements?

Windows 95/98/2000/ME/NT/XP
Word or PowerPoint 97/2000/XP, and/or Outlook 2000/XP
40 MB available disk space to install

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2.

What is the best way to learn how to use Quotations?
The best way to get started is to read the "Help" documentation and "Getting Started" presentation that are both accessible from the Start Menu > Programs > PowerPlugs > Quotations folder.
You may also want to take a look at the online tour.

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3.

Can I edit the Popular Topics list?
Yes, the latest version of PowerPlugs Quotations will allow you to edit the Popular Topics list by using the Quotations.txt file located in the Quotations folder: C:\Program Files\PowerPlugs\Quotations\Quotations.txt. Please see the Getting Started presentation for instructions on this feature.

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4.

I have accidentally closed the floating toolbar. How do I get it back?
From the View menu of PowerPoint, Word, or Outlook: select Toolbars and check the box next to Quotations. The floating menu will appear every time you open PowerPoint, Word, or Outlook. Note: If the floating toolbar does not appear automatically after installation, follow the same procedure.

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5.

Do I need a 3D accelerated video card to run PowerPlugs: Quotations?
A 3D graphics accelerated video card is not necessary to use PowerPlugs: Quotations.

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6.

If I want to uninstall Quotations from one program, will it uninstall from all three?
Yes, uninstalling PowerPlugs: Quotations will completely remove the interface from PowerPoint, Word, Outlook, and your computer. To specifically remove Quotations from just one or two of these programs, please follow these instructions:

1. Start menu > Programs > PowerPlugs > Quotations
2. S
elect Reconfigure for the program(s) you want Quotations removed from.
3. Select the appropriate removal item(s):
     - Remove Quotations from MS PowerPoint or
     - Remove Quotations from MS Word or
     - Remove Quotations from MS Outlook
4. Quotations will be removed from the selected program(s).

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7.

What should I do if I have upgraded my version of Office and the Insert > Quotations... command does not appear?
Go to the Start menu, Programs, PowerPlugs, Quotations and select Reconfigure (for PowerPoint, Word, or Outlook depending on which program you want Quotations added to). Select Add Quotations to MS PowerPoint and/or Add Quotations to MS Word and/or Add Quotations to MS Outlook. Quotations will be added to the program(s) that you have selected.

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8.

Can Quotations be run from our company's network for multiple users to access?
Quotations must be installed and run from a computer's local hard drive in order to work properly. If you have questions on site licenses, please contact our sales staff for site license pricing.

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9.

What can I do if I receive an error message when clicking on the "Insert Quotation" button?

Please see the solution below if you receive the following error message:

Code=800a0e7a msg:unknown error 0x800A0E7A source: ADDODB connection.
Description: ADO could not find specified provider

PowerPlugs: Quotations requires MDAC (Microsoft Data Access Components) 2.6 or higher to run properly. PowerPoint 97 and higher include 2.6 or higher. However, if you have installed a program using an older version of MDAC, it will overwrite the required 2.6 version thus causing problems with Quotations and other programs that require version 2.6. Please see the instructions below for updating MDAC.

It is pointing to version 2.6 of MDAC. However the latest MDAC version is 2.8 and it can be found on Microsoft's website at http://msdn.microsoft.com/library/default.asp?url=/downloads/list/dataaccess.asp

MDAC 2.6 does not contain Microsoft Jet Components (Microsoft Jet, Microsoft Jet OLE DB Provider and the ODBC Desktop Database Drivers).

The redistributable version of Jet 4.0 Service Pack 3 (Jet40SP3_Comp.exe) can be downloaded from: http://www.microsoft.com/data/download_Jet4SP3.htm

How to install MDAC 2.6 and Microsoft Jet 40 SP3:

1. Download MDAC 2.6 or later.
2. In Windows Explorer, double click the mdac_typ.exe file you downloaded in step 1 to begin the MDAC setup.
3. Restart your computer.
4. In Windows Explorer, double click the Jet40SP3_Comp.exe you downloaded to begin the Jet 4.0 setup.
5. Restart your computer. The computer now has MDAC 2.6 RTM with Jet 40 SP3.

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Technical Support Options

1. CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

2. If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can contact CrystalGraphics Technical Support via email 24 hours per day for a customized answer to your unique issue.

3. If you should need telephone-based technical support assistance within 30 days after your purchase, you can call us toll-free at 1 800-504-6148 . For customers calling from outside the U.S. and Canada, please dial +1 800-504-6148. Telephone-based technical support is available Monday through Friday, 8:30AM - 2:00PM Pacific Time. Note: Some locations outside the U.S. may not be able to connect directly to this toll-free number. In this case, please call +1 408-496-6175, extension 271 and leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing. A technical support representative will make every effort to promptly return your call and assist you.

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