|
PowerPlugs:
Quotations
Please review these technical FAQs to see
if your question is answered on this page. If your question is not addressed
here, please see the contact information for our Technical
Support department.
Frequently Asked Questions
|
| 1. |
What
are the System Requirements? |
| 2. |
What
is the best way to learn how to use Quotations? |
| 3. |
Can
I edit the Popular Topics list? |
| 4. |
I
have accidentally closed the floating toolbar. How do I get it back? |
| 5. |
Do
I need a 3D accelerated video card to run PowerPlugs: Quotations? |
| 6. |
If
I want to uninstall Quotations from one program, will it uninstall from
all three? |
| 7. |
What
should I do if I have upgraded my version of Office and the Insert >
Quotations... command does not appear? |
| 8. |
Can
Quotations be run from our company's network for multiple users to access? |
| 9. |
What
can I do if I receive an error message when I click on the "Insert
Quotation" button? |
|
| |
|
| 1. |
What
are the System Requirements?
Windows 95/98/2000/ME/NT/XP
Word or PowerPoint 97/2000/XP, and/or Outlook 2000/XP
40 MB available disk space to install
Top of page
|
| |
|
| 2. |
What
is the best way to learn how to use Quotations?
The best way to get started is to read the "Help" documentation and
"Getting Started" presentation that are both accessible from the Start
Menu > Programs > PowerPlugs > Quotations folder. You
may also want to take a look at the online
tour.
Top of page
|
| |
|
| 3. |
Can
I edit the Popular Topics list?
Yes, the latest version
of PowerPlugs Quotations will allow you to edit the Popular Topics list
by using the Quotations.txt file located in the Quotations folder: C:\Program
Files\PowerPlugs\Quotations\Quotations.txt. Please see the Getting Started
presentation for instructions on this feature.
Top of page
|
| |
|
| 4. |
I
have accidentally closed the floating toolbar. How do I get it back?
From the View menu
of PowerPoint, Word, or Outlook: select Toolbars and check the box next
to Quotations. The floating menu will appear every time you open PowerPoint,
Word, or Outlook. Note: If the floating toolbar does not appear automatically
after installation, follow the same procedure.
Top of page
|
| |
|
| 5. |
Do
I need a 3D accelerated video card to run PowerPlugs: Quotations?
A 3D graphics accelerated video card is not necessary to use PowerPlugs:
Quotations.
Top of page
|
| |
|
| 6. |
If
I want to uninstall Quotations from one program, will it uninstall from
all three?
Yes, uninstalling PowerPlugs: Quotations will completely remove the
interface from PowerPoint, Word, Outlook, and your computer. To specifically
remove Quotations from just one or two of these programs, please follow
these instructions:
1. Start menu >
Programs > PowerPlugs > Quotations
2. Select Reconfigure
for the program(s) you want Quotations removed from.
3. Select the appropriate removal item(s):
- Remove Quotations from MS PowerPoint
or
- Remove Quotations from MS Word or
- Remove Quotations from MS Outlook
4. Quotations will be removed from the selected program(s).
Top of page
|
| |
|
| 7. |
What
should I do if I have upgraded my version of Office and the Insert >
Quotations... command does not appear?
Go to the Start menu, Programs, PowerPlugs, Quotations and select
Reconfigure (for PowerPoint, Word, or Outlook depending on which
program you want Quotations added to). Select Add Quotations to MS
PowerPoint and/or Add Quotations to MS Word and/or Add Quotations
to MS Outlook. Quotations will be added to the program(s) that you
have selected.
Top of page
|
| |
|
| 8. |
Can
Quotations be run from our company's network for multiple users to access?
Quotations must be installed and run from a computer's local hard
drive in order to work properly. If you have questions on site licenses,
please contact our sales
staff for site license pricing.
Top of page
|
| |
|
| 9. |
What
can I do if I receive an error message when clicking on the "Insert
Quotation" button?
Please see
the solution below if you receive the following error message:
Code=800a0e7a msg:unknown
error 0x800A0E7A source: ADDODB connection.
Description:
ADO could not find specified provider
PowerPlugs: Quotations
requires MDAC (Microsoft Data Access Components) 2.6 or higher to run
properly. PowerPoint 97 and higher include 2.6 or higher. However, if
you have installed a program using an older version of MDAC, it will overwrite
the required 2.6 version thus causing problems with Quotations and other
programs that require version 2.6. Please see the instructions below for
updating MDAC.
It is pointing to version 2.6 of MDAC. However the latest MDAC version is 2.8 and it can be found on Microsoft's website at http://msdn.microsoft.com/library/default.asp?url=/downloads/list/dataaccess.asp
MDAC 2.6 does not contain Microsoft Jet Components (Microsoft Jet, Microsoft
Jet OLE DB Provider and the ODBC Desktop Database Drivers).
The redistributable version of Jet 4.0 Service Pack 3 (Jet40SP3_Comp.exe)
can be downloaded from: http://www.microsoft.com/data/download_Jet4SP3.htm
How to install MDAC 2.6 and Microsoft Jet 40 SP3:
1. Download MDAC 2.6 or later.
2. In Windows Explorer, double click the mdac_typ.exe file you downloaded
in step 1 to begin the MDAC setup.
3. Restart your computer.
4. In Windows Explorer, double click the Jet40SP3_Comp.exe you downloaded
to begin the Jet 4.0 setup.
5. Restart your computer. The computer now has MDAC 2.6 RTM with Jet 40
SP3.
Top of page
|
| |
|
|
|
|
Technical Support Options
Website-based Tech Support: CrystalGraphics
customers automatically receive unlimited access to our Online Technical
Support FAQs which list the typical technical support problems that users
encounter, along with our best information regarding their solutions.
This service is available free of charge.
Email-based Tech Support: If you are a CrystalGraphics customer
and have read through all the common questions and answers in the technical
support section of the CrystalGraphics website, and your issue is still
not resolved, you can click
here to send us an email for a customized answer to your unique issue.
Most emails are answered within 24 hours of receipt.
Telephone-based Support: If you should need telephone-based assistance
within 30 days after your purchase, you can call our tech support team
Monday through Friday, 8:30AM - 2:00PM Pacific Time.
1. Please note: Our tech support staff is often on the phone helping other
customers, so you may get voice mail when you call. But don’t be alarmed:
A technical support representative will make every effort to promptly
return your call and assist you. If you do get voice mail, be sure to
leave a message that includes your name and contact information such as
your complete email address and a phone number (include your country &
city code numbers) along with a description of the problem you are experiencing.
2. For customers calling from within the U.S. and most parts of Canada,
call 1 800-504-6148.
3. For customers calling from outside the U.S. and Canada, please dial
+1 800-504-6148.
4. Note: Some locations outside the U.S. may not be able to connect directly
to either of the above numbers. In this case, please call +1 408-496-6175,
extension 271.
5. If you don’t get a call or email back from our technical support team
within 1 working day of your voicemail or email message, or if you are
not satisfied for any reason with the support you have been provided,
please call our Technical Support Manager at +1 408-496-6175 x 276.
Click here to return
to CrystalGraphics Support Center
Click here to return to CrystalGraphics
Home Page
|
|
 Order
Today! |
| It's
easy — simply click the button below to proceed through our secure
online checkout. If you prefer to shop by phone, fax, or mail, please see
the instructions at the bottom of the order form. |
| PowerPlugs: Quotations |
$9.95
|
|
|
| |
Back to PowerPlugs: Quotations Home Page |
