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PowerPlugs: Presentations to Go
Technical Support — Frequently Asked Questions

Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please read the Online Help page or see the contact information for our Technical Support department.

3. How do I install PowerPlugs: Presentations to Go?
4. How do I uninstall PowerPlugs: Presentations to Go?
5. How do I use PowerPlugs: Presentations to Go?
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1.

How do I install PowerPlugs: Presentations to Go?

Make sure PowerPoint is closed. After you have purchased PowerPlugs: Presentations to Go, download the software from the link(s) provided. Locate the downloaded file on your computer, then simply double-click the file to begin installation.

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4.

How do I uninstall PowerPlugs: Presentations to Go?

Make sure PowerPoint is closed prior to uninstalling PowerPlugs: Presentations to Go. Then choose one of these two recommended ways to uninstall PowerPlugs: Presentations to Go

1. Click Start > Programs > PowerPlugs: Presentations to Go > Uninstall

-or-

2. Click Start > Settings > Control Panel, then double-click Add/Remove Programs. Select PowerPlugs: Presentations to Go from the Install/Uninstall tab, and click Add/Remove.

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5.

How do I use PowerPlugs: Presentations to Go?

Follow these simple steps.

  1. Open PowerPoint.
  2. From the File Menu, select New then click on Presentations to Go tab.
  3. Select the appropriate topic-specific presentation "shells". Then follow the instructions provided for each shell.

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Technical Support Options

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 24 hours of receipt.

Telephone-based Support: If you should need telephone-based assistance within 30 days after your purchase, you can call our tech support team Monday through Friday, 7:00AM to 4:00PM (ET).

1. Please note: Our tech support staff is often on the phone helping other customers, so you may get voice mail when you call. But donít be alarmed: A technical support representative will make every effort to promptly return your call and assist you. If you do get voice mail, be sure to leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing.

2. For customers calling from within the U.S. and most parts of Canada, call (800) 394-0700.

3. Note: Some locations outside the U.S. may not be able to connect directly to the above number.
In this case, please call +1 408-496-6175.

Click here to return to CrystalGraphics Support Center
Click here to return to CrystalGraphics Home Page

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