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PowerPlugs: Music Helper plugin

Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please see the contact information for our Technical Support department.

Frequently Asked Questions

1. What are the system requirements?
2. What is the best way to learn how to use PowerPlugs: Music Helper plugin?

I have accidentally closed the floating toolbar. How do I get it back?

4. How do I remove music from an individual slide or the entire presentations?
5. How do I uninstall PowerPlugs: Music from my system?


What are the system requirements?
Windows 2000, XP, Windows Vista,Windows 7, Windows 8 and Windows 10
PowerPoint 2003 through 2016
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What is the best way to learn how to use Music?
The best way to get started is to read the "Help" documentation and "Getting Started" documents that are both accessible from the Start Menu, Programs, PowerPlugs, Music folder.
You could also read the PowerPlugs: Music Online Help
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I have accidentally closed the floating toolbar. How do I get it back?
In the PowerPoint View menu, select Toolbars and check the box next to Music. The floating menu will appear every time you open PowerPoint. Note: If the floating toolbar does not appear by default after installation, follow the same procedure.
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4. How to Remove Music

Steps to remove music from individual slide(s):
Select the slide(s) on which music has been applied.
Click on the "Insert Music…" button from the floating palette or the "Music…" menu item from Insert menu.
Select 'None' from the Music Clips tree.
Click the "Apply" button.

Steps to remove music from the entire presentation:

Click on the "Insert Music…" button from the floating palette or the "Music…" menu item from Insert menu.
Select 'None' from the Music Clips tree, the last item of the tree.
Click the "Apply to All" button.
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5. How to Uninstall
1. Go to the Start Button>Programs>PowerPlugs>Music for PowerPoint.
2. Run the "Uninstall" utility.
3. When the PowerPlugs: Music Helper plugin dialog box displays, select the music collection(s) then click on the "Remove" button. You have the option to remove ALL collections by clicking on the "Remove All…" button.
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Technical Support Options

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 24 hours of receipt.

Telephone-based Support: If you should need telephone-based assistance within 30 days after your purchase, you can call our tech support team Monday through Friday, 7:00AM to 4:00PM (ET).

1. Please note: Our tech support staff is often on the phone helping other customers, so you may get voice mail when you call. But donít be alarmed: A technical support representative will make every effort to promptly return your call and assist you. If you do get voice mail, be sure to leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing.

2. For customers calling from within the U.S. and most parts of Canada, call (800) 394-0700.

3. Note: Some locations outside the U.S. may not be able to connect directly to the above number.
In this case, please call +1 408-496-6175.

Click here to return to CrystalGraphics Support Center
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