Get Our Newsletter!
Email A Friend!
Checkout! 
  Home Gallery Products & Services View Cart Support About Us  

PowerPlugs: FlashReady
Technical Support — Frequently Asked Questions

Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please read the Online Help page or see the contact information for our Technical Support department.

1. Will Will PowerPlugs: FlashReady embed my inserted Flash movies into my presentations so I can distribute them to others in PPT or PPS format without having to “Pack” my presentation first?
2. If I send my presentations to others to view, do they need to have PowerPlugs: FlashReady installed on their PCs to see the embedded Flash movies?
3. How do I install PowerPlugs: FlashReady?
4. How do I uninstall PowerPlugs: FlashReady?
5. How do I use PowerPlugs: FlashReady?
6. What is new with PowerPlugs: FlashReady version 3.0?
7. How can I insert an online video into my presentation?
8. Every time I show my presentation, my inserted YouTube video has to reload. And if I’m not connected to the Internet, I can’t display the YouTube video at all.
............................................................................................................................................................................
1.

Will Will PowerPlugs: FlashReady embed my inserted Flash movies into my presentations so I can distribute them to others in PPT or PPS format without having to “Pack” my presentation first?

Yes. This is PowerPlugs: FlashReady’s default behavior..

Top of page

2.

If I send my presentations to others to view, do they need to have PowerPlugs: FlashReady installed on their PCs to see the embedded Flash movies?

No. The only thing they would need on their computer is the Adobe Shockwave Player in order to see the Flash movies. According to Adobe, 99% of the existing PCs have this already. But if your audience members don’t, have it on their PCs, they can download it here: http://www.adobe.com/shockwave/download/

Top of page

3.

How do I install PowerPlugs: FlashReady?

Make sure PowerPoint (and preferably any other programs you are running) are closed prior to installing PowerPlugs: FlashReady. Then choose one of these two recommended ways to install PowerPlugs: FlashReady

1. For CD installation: Insert the CD in your PC. Then follow the instructions provided in the installer itself.

-or-

2. For download installation: Download the software from our website, using the link provided to you after you purchased the software online. Then locate the downloaded file on your computer. Then simply double-click the downloaded file to begin installation. Then follow the instructions provided in the installer itself.

Top of page
 
4.

How do I uninstall PowerPlugs: FlashReady?

Make sure PowerPoint is closed prior to uninstalling PowerPlugs: FlashReady. Then choose one of these two recommended ways to uninstall PowerPlugs: FlashReady

1. Click Start > Programs > PowerPlugs: FlashReady > Uninstall

-or-

2. Click Start > Settings > Control Panel, then double-click Add/Remove Programs. Select PowerPlugs: FlashReady from the Install/Uninstall tab, and click Add/Remove.

Top of page

5.

How do I use PowerPlugs: FlashReady?

1. Open your presentation in PowerPoint.

2. From the Insert Menu, select PowerPlugs: FlashReady. This will bring up the PowerPlugs: FlashReady dialog box.

3. To select one of the included Flash clips shown in the dialog box’s gallery, select the desired Category using the pull-down menu.
 

a. Then click on the image of any Flash clip you want to preview.
b. To select it, click OK. <

4. To select another Flash movie available on your PC, click on the “…” button at the top of the dialog box. When you do, you will see two options:
 

a. Flash Movie on this PC
b. Online Video (click here for more information on this option)

5. Click on - Flash Movie on this PC. It will bring up a standard file Open dialog.

6. Use that Open dialog to select any (.swf format) Flash movie on your PC which will then be automatically inserted into your current PowerPoint slide..

Top of page

6.

What is new with PowerPlugs: FlashReady version 3.0?

With PowerPlugs: FlashReady 3.0, you can now select any of the millions of online Flash videos found on YouTube.com and elsewhere and insert them into your PowerPoint presentations.

Top of page

7.

How can I insert an online video into my presentation?

With PowerPlugs: FlashReady 3.0, you can now select any of the millions of online Flash videos found on YouTube.com and elsewhere and insert them into your PowerPoint presentations.

Top of page

8.

Every time I show my presentation, my inserted YouTube video has to reload. And if I’m not connected to the Internet, I can’t display the YouTube video at all.

It is true that you have to be connected to the Internet to view any online Flash video, even if it is inserted into PowerPoint. We don’t have a solution for that yet. But we can help you with the reloading issue. To avoid that reloading delay during a presentation, just do the following:

1. Before you present your presentation, select “View Show” or “View Show with Effects”.

2. Go to the slide with a YouTube video embedded.

3. Hit “Play” to let the video load.

4. Once the video has loaded completely, hit “Play” again to pause the video.

5. Then drag the timeline slider back to the beginning of the video. (You must drag the slider back to the beginning; otherwise the video will freeze when you return to the YouTube slide.)

6. Then return to the title slide for your presentation and then proceed normally from there.

Top of page

 


Technical Support Options

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 24 hours of receipt.

Telephone-based Support: If you should need telephone-based assistance within 30 days after your purchase, you can call our tech support team Monday through Friday, 7:00AM to 4:00PM (ET).

1. Please note: Our tech support staff is often on the phone helping other customers, so you may get voice mail when you call. But don’t be alarmed: A technical support representative will make every effort to promptly return your call and assist you. If you do get voice mail, be sure to leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing.

2. For customers calling from within the U.S. and most parts of Canada, call (800) 394-0700.

3. Note: Some locations outside the U.S. may not be able to connect directly to the above number.
In this case, please call +1 408-496-6175.

Click here to return to CrystalGraphics Support Center
Click here to return to CrystalGraphics Home Page

PowerPlugs: Flash Ready home page

 

    

Sales

Hours: 7 am to 4 pm (ET)
(800) 394-0700 (USA & Canada)
(408) 496-6175 (International)
Become a reseller
Email sales team

Tech Support

Technical support FAQs
(800) 394-0700 (USA & Canada)
(408) 496-6175 (International)
Become a developer
Email tech support team

CrystalGraphics, Inc. 1999 S. Bascom Avenue Suite 700 Campbell, CA 95008 USA
© CrystalGraphics, Inc. All rights Reserved. | PowerPlugs is a trademark of CrystalGraphics, Inc. | Privacy Policy
Microsoft and the Office logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Report abuse

+