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PowerPlugs: FlashReady
Technical Support — Frequently Asked Questions

Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please read the Online Help page or see the contact information for our Technical Support department.

1. Will PowerPlugs: FlashReady convert the flash files to something that can be embedded so I can distribute the PowerPoint file for others to use?
2. Will my viewer of the presentation need to have PowerPlugs: FlashReady install on their machine to see the clips?
3. How do I install PowerPlugs: FlashReady?
4. How do I uninstall PowerPlugs: FlashReady?
5. How do I use PowerPlugs: FlashReady?
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1.

Will PowerPlugs: FlashReady convert the flash files to something that can be embedded so I can distribute the PowerPoint file for others to use?

FlashClips will not convert your .SWF files. It will allow you to embed them into the presentation so you don't have to distribute them with the presentation. 

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2.

Will my viewer of the presentation need to have PowerPlugs: FlashReady install on their machine to see the clips?

No. The only thing they would need on their computer is the Flash player in order to see the animations. They can download Flash player for free at www.macromedia.com.

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3.

How do I install PowerPlugs: FlashReady?

Make sure PowerPoint is closed. After you have purchased PowerPlugs: FlashReady, download the software from the link(s) provided. Locate the downloaded file on your computer, then simply double-click the file to begin installation.

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4.

How do I uninstall PowerPlugs: FlashReady?

Make sure PowerPoint is closed prior to uninstalling PowerPlugs: FlashReady. Then choose one of these two recommended ways to uninstall PowerPlugs: FlashReady

1. Click Start > Programs > PowerPlugs: Music for Outlook > Uninstall

-or-

2. Click Start > Settings > Control Panel, then double-click Add/Remove Programs. Select PowerPlugs: FlashReady from the Install/Uninstall tab, and click Add/Remove.

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5.

How do I use PowerPlugs: FlashReady?

Follow these simple steps.

  1. Open your presentation in PowerPoint.
  2. From the Insert Menu, select Insert FlashReady. This will launch PowerPlugs: FlashReady dialog box shows small previews of the different Flash clips.
  3. To select one, either double-click it or click it once and then click Apply.

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Technical Support Options

1. CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

2. If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can contact CrystalGraphics Technical Support via email 24 hours per day for a customized answer to your unique issue.

3. If you should need telephone-based technical support assistance within 30 days after your purchase, you can call us toll-free at 1 800-504-6148 . For customers calling from outside the U.S. and Canada, please dial +1 800-504-6148. Telephone-based technical support is available Monday through Friday, 8:30AM - 2:00PM Pacific Time. Note: Some locations outside the U.S. may not be able to connect directly to this toll-free number. In this case, please call +1 408-496-6175, extension 271 and leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing. A technical support representative will make every effort to promptly return your call and assist you.

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