ActivePrez
Technical Support — Frequently Asked Questions

Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please contact our Technical Support department.

► Admin Installation
► Activate License
► IT Administrators
► Enable Add-In
► Remove Watermarks
► Auto-Hide Popups
► Popup Groups
► Disabling Popup Toolbar
► View Last Slide
► Update Procedure
► Change History
► License Transfer
► Refunds
► EULA





Administrator Installation

ActivePrez may require elevated administration rights in order to install properly. Symptoms of a failed installation without these rights include:

  • Failed registration of the PowerPoint add-in with Windows
  • Missing ActivePrez group and button in the Insert tab of the PowerPoint ribbon

If you tried to install ActivePrez and experienced any of the above issues, follow these steps to rectify the situation:

  1. Close PowerPoint
  2. Locate the ActivePrez setup program on your PC
  3. Right-click on the setup program and select Run as administrator:
    Installation - Run As
  4. Confirm the installation may proceed:
    Installation - Confirm
  5. Enter the administrator credentials:
    Installation - Enter administrator credentials
The installation will then proceed as normal and you should follow the on-screen instructions.

How To Activate Your License

Immediately after you make your purchase of ActivePrez on CrystalGraphics youíll be sent a purchase confirmation email from CrystalGraphics.com that includes a link you can use to download the software to your computer. Once you have downloaded and installed ActivePrez on your PC, you may use it (on a limited number of slides) for a period of 15 days before you need to fully activate it by entering your user name and unlock key into its registration dialog. Youíll find that username and unlock key in a second email we will send you within 2 working days of your purchase. If you donít find either of those emails, be sure to look for them in your spam or promotional emails folder (especially if you use an email host like gmail).
To activate your license:

  1. If you have not already installed ActivePrez, download it via the link in your purchase confirmation email then double click on the downloaded file to unzip and install it.
  2. Start PowerPoint
  3. Click the Insert tab in the ribbon
  4. Click the arrow (bottom part) of the Create Menu split button in the ActivePrez group:
  5. Click About and License to show the About window:
  6. Click the Register button to show the license registration window:
  7. Copy the Name and Key from your purchase confirmation email and paste them into the two fields
  8. Click the checkbox to agree to the license terms
  9. Click OK

IT Administrators

This page is for IT support teams to support users' installation.

Installer

The Windows 32 bit installer performs the following functions:

  1. Copies the add-in and supporting files (e.g. user guide) and uninstaller to the app folder
  2. Creates icons in the Windows Start/All Programs/ActivePrez group
  3. Creates keys in the Windows Registry to initialize the add-in

Dependencies

ActivePrez requires the following to work correctly:

  1. PowerPoint 2013 (32 or 64 bit) or PowerPoint 2010 (32 or 64 bit) or PowerPoint 2007. Note: PowerPoint should be closed prior to installation
  2. Windows 8.x (x64 or x86) or Windows 7 (x64 or x86) or Windows Vista (x64 or x 86)
  3. Microsoft Office Visual Basic for Applications must be installed and enabled

Pre-Installation Checks

Close PowerPoint. Note that of ActivePrez has been installed previously and PowerPoint is open, the installer will warn of this unless SUPPRESSMSGBOXES is used.

Security

The add-in is digitally signed with a root CA signature from comodo as is the Installer. The verified publisher is the company that owns this website and is called GMARK Ltd. No PowerPoint application Trust Center security changes should be required for the add-in to run.

Default Folder

The install folder is %APPDATA%\Microsoft\Add-Ins\GMARK\ActivePrez

The default folder may be changed during the installation process

Note: This change was made to eliminate the need for a non-admin account to use credentials from an administrator account which had the undesired effect of creating registry keys in the wrong HKCU path. If your organization provides limited file storage space in the Roaming folder, please contact us for a version which supports the %PROGRAMFILES(x86)% location

Registry

The installer creates keys in two primary locations:

PowerPoint add-in initialization

HKCU\Software\Microsoft\Office\XX.0\PowerPoint\AddIns\ActivePrez where XX is 12.0 for PPT 2007, 14.0 for PPT 2010 or 15.0 for PPT 2013

Add-In configuration

HKCU\Software\VB and VBA Program Settings\ActivePrez\Configuration

Command Line Installation

The installer supports unattened silent installation as follows:

/SP-

Disables the This will install... Do you wish to continue? prompt at the beginning of Setup.

/SILENT, /VERYSILENT

Instructs setup to be silent or very silent. When setup is silent the wizard and the background window are not displayed but the installation progress window is. When a setup is very silent this installation progress window is not displayed. Everything else is normal so for example error messages during installation are displayed and the startup prompt is (if you haven't disabled it with DisableStartupPrompt or the '/SP-' command line option explained above).

If a restart is necessary and the '/NORESTART' command isn't used (see below) and setup is silent, it will display a Reboot now? message box. If it's very silent it will reboot without asking.

/SUPPRESSMSGBOXES

Instructs setup to suppress message boxes. Only has an effect when combined with '/SILENT' and '/VERYSILENT'.

The default response in situations where there's a choice is:

  • Yes in a 'Keep newer file?' situation
  • No in a 'File exists, confirm overwrite.' situation
  • Abort in Abort/Retry situations
  • Cancel in /Retry/Cancel situations
  • Yes (=continue) in a DiskSpaceWarning/DirExists/DirDoesntExist/NoUninstallWarning/ExitSetupMessage/ConfirmUninstall situation
  • Yes (=restart) in a FinishedRestartMessage/UninstalledAndNeedsRestart situation

Five message boxes are not suppressible:

  • The About Setup message box
  • The Exit Setup? message box
  • The FileNotInDir2 message box displayed when Setup requires a new disk to be inserted and the disk was not found
  • Any (error) message box displayed before Setup (or Uninstall) could read the command line parameters
  • Any message box displayed by [Code] support function MsgBox

/HELP, /?

Shows a summary of the command line options

ActivePrez add-in does not initialize

ActivePrez add-in may become disabled by PowerPoint if the add-in is actively running/executing when PowerPoint is closed or if PowerPoint crashes.

Fix

Follow the steps below to re-enable the ActivePrez add-in so that you can create non-linear PowerPoint presentations:

PowerPoint 2010, 2013
  1. Select the File tab or press Alt+F key combination.
  2. Click Options button in the left pane
  3. Select Add-Ins in the left pane.
  4. Select Disabled Items in the Manage box and click Go... button.
  5. Select ActivePrez and click Enable button.
  6. Click Close to dismiss the dialog box.
PowerPoint 2007
  1. Select the Office Button or press Alt+F key combination.
  2. Click PowerPoint Options button.
  3. Select Add-Ins in the left pane.
  4. Select Disabled Items in the Manage box and click Go... button.
  5. Select ActivePrez and click Enable button.
  6. Click Close to dismiss the dialog box.

Trial Watermarks

Question
How do I remove the watermarks that are added to the slides of my non-linear presentation by the trial version?

Answer

  1. Purchase a license
  2. Register your name and key in the About and License section of the ActivePresentation ribbon or menu. Read more Ľ

Using Mouse Over to Automatically Hide Popups

This article explains how to automatically hide all popups within the current presentation during a slide show.

Scenario
Let's say you have several trigger objects, each with their own associated Popup object.

The default user behaviour is that you have to click on the trigger to show the Popup and then either click the trigger or Popup to hide it again.

You may want the Popup object to be hidden automatically without the user making the second click, especially if you have multiple Popups on different layers on top of each other.

Solution
Follow these instructions to build a slide to auto-hide all Popups shapes when the mouse moves over a spcific area of the slide during a slide show.

  • Open PowerPoint and open your desired macro enabled presentation (.pptm) or create a new one.
  • Using ActivePresentation from the ribbon, link two or more pairs of Trigger + Popup objects that you've created on your slide.
  • Once your objects have been linked as Popups, add a new shape to your slide (often a simple rectangle) which covers all of your trigger shapes and has a good sized margin around your trigger shapes.
  • Send this new shape to a layer that is behind all of your trigger shapes (right click on the shape and click Send to Back).
  • Set the fill color to any color and 100% transparency, the outline to none and make sure all effects are turned off (you should not be able to see the shape now).
  • With the above shape selected, go the PowerPoint ribbon and click the Insert tab.
  • In the Links group, click Action.
  • Click the Mouse Over tab in the window that appears.
  • Click Run macro: and select HideAllPopups.
  • Click OK.

Now, when you run the slide show, you will be able to show the Popups by clicking on their Triggers and when you move the mouse outside of the Trigger area, the Popups will be hidden.

Download an Example PowerPoint presentation

Useful Tips

  • PowerPoint can be slow to detect mouse over events so if you move the mouse fast enough, the Popups will not be hidden. A way round this is to make the rectangle behind the triggers cover the whole slide. You can also use other shapes and even make your own with PowerPoint tools such as the Freestyle Shape tool or the Combine Shapes tool.
  • Because the new 'hide all popups' shape is invisible, turn on the Selection Pane (Home / Select / Selection Pane) to find and select it.
  • If you have many slides and/or many objects in your presentation, the above method may introduce a visible delay for the presenter. This intermediate level article provides an alternative solution and requires beginner knowledge of the VBA environment.

Clicking Popup Groups to Hide Them

Thanks to the fact that the Popups feature uses embedded code within a presentation, it's possible to extend the capabilities of the Popup feature.

Scenario
One such example is to overcome the Microsoft PowerPoint restriction that prevents you from clicking on the Popup to make it disappear if the popup is a group.

In this case, Microsoft PowerPoint does not support the application of Hyperlinks or Actions to grouped objects so we need an alternative way to clear a popup (by clicking on it) if it is a group.

Solution
By adding one of the following procedures to your presentation project, you may set an invisible shape on your slide to act as the trigger to a macro which makes all popups invisible on that slide.

The two procedures behave as follows so choose which one you need:

HideAllPopupsThisSlideByTag

  • Best failsafe method
  • Requires no change to your content
  • Search & Hide takes longer so there is a slight delay when clearing popups
  • Will hide any Popup created by ActivePrez (you don't have any control flexibility)

HideAllPopupsThisSlideByName

  • Requires that all popups you want to be hidden are renamed in PowerPoint
  • You have more control due to the point above
  • Search & Hide is faster
  • Will get broken if an author changes the object names
  • You have to remember to rename groups if they are ungrouped and regrouped

Follow these steps to add one or both of the procedures show at the end of this article:

  1. Make sure that you have the develop tab enabled in your PowerPoint ribbon
    • In the PowerPoint Backstage, select Options
    • Click Customize Ribbon
    • Tick the Developer check box in the right hand list
    • Click OK
  2. Open your PowerPoint .pptm project file
  3. Open the VBA environment
    • Click the Developer tab in the PowerPoint ribbon
    • Click the Visual Basic button on the far left
  4. Expand the code modules in the VBA project
    • In the project tree in the top left of the editor, click the + symbols until the tree is fully expanded
  5. Paste the macro code from below at the end of the existing code in the APDPopupModule
  6. Save the file and Close the VBA editor
  7. Create the 'Clear all Popups' macro trigger shape
    • Add a shape (rectangle) over the popup area and set Line to none and Fill transparency to 99%
    • With this shape selected, from the ribbon, click Insert followed by Action
    • In the Mouse Click tab, set the Run Macro to HideAllPopupsThisSlideByName or HideAllPopupsThisSlideByTag as required
  8. Only if using the HideAllPopupsThisSlideByName function, for each popup that is to be hidden by the clear all function, set its name (in the Selection and Visibility pane) to include the text "APD Popup" (this can be a group or individual object) eg. "APD Popup" or "APD Popup : My popup object" or "This is an APD Popup"
  9. Run the slide show and with one or more popups activated, click the Clear all Popups shape/area to make all popups disappear on the current slide only

IMPORTANT NOTE : If you use ActivePrez to disable and then re-enable Popups, the above changes will be discarded and the steps 5-9 will have to be repeated.



Macro Code


How to disable the PowerPoint slide show popup toolbar

Symptom
When running a slide show with an ActivePresentation navigation strip at the bottom of the screen, the PowerPoint Popup Toolbar prevents you from accessing items in your menu bar at the bottom left hand side of the screen as shown below.



Cause
This is the default behaviour of PowerPoint 2007, 2010 and 2013.

Fix
Follow the steps below to disable the Popup Toolbar in PowerPoint:

PowerPoint 2010, 2013
  1. Select the File tab or press Alt+F key combination.
  2. Click Options button in the left pane
  3. Select Advanced in the left pane.
  4. In the Slide Show section uncheck the Show popup toolbar option.
  5. Click OK.
PowerPoint 2007
  1. Select the Office Button or press Alt+F key combination.
  2. Click PowerPoint Options button.
  3. Select Advanced in the left pane.
  4. In the Slide Show section uncheck the Show popup toolbar option.
  5. Click OK.

Viewing the last slide shown when using ActivePrez

Scenario
During a slide show, you click on the ActivePresentation menu bar to jump to a slide to respond to a question. When you've finished dealing with the question, you want to go back to the slide from which you jumped then right click on the slide show and select Last Viewed.

Note: you can only jump back the previously viewed slide. If you made more than one click on the ActivePresentation menu bar, you will need to use the menu bar to navigate back to the original slide (or the existing PowerPoint controls such as Page Up / Page Down).

Update Procedure

Download  ActivePrez Latest Version

How to Update ActivePrez from a Previous Version

  1. Save all PowerPoint work and close all PowerPoint windows.
  2. Uninstall ActivePrez*.
  3. Download the latest version using the button above.
  4. Install the new version.

*You may uninstall ActivePrez in one of two ways:

Windows Start Button

1. Click the Start button
2. Click All Programs
3. Select the ActivePrez group
4. Click Uninstall ActivePrez
5. Follow the on-screen instructions

Windows Control Panel

1. Open the Windows Control Panel (on most machines this is found under the Start/Programs list but refer to Windows Help if it is not)
2. Open Add or Remove Programs
3. Select ActivePrez and click Remove
4. Follow the on-screen instructions

Change History

Transferring your ActivePrez license

The standard license enables you to transfer your license from one computer to another.

Follow these steps to transfer your license.

  1. In Windows, click Start and then All Programs.
  2. Find and click ActivePrez.
  3. Click Uninstall ActivePrez and follow the on-screen instructions.
  4. Find or download the setup program and transfer it to the new computer.
  5. Double click the setup program on the new computer and follow the on-screen instructions.
  6. Reactivate your license by following these instructions.
  7. Click Close to dismiss the dialog box.

Refund Policy

We take great pride in our products and customer support.

If you are not completely satisfied, please contact us within 30 days for a full refund. Between 30 and 60 days after purchase, the refund is limited to 50% of the original purchase price. After 60 days, no refund is available.

To authorize a return: Please contact CrystalGraphics by email or by phone at (800) 394-0700 . Please have your order number available.

Please use the Contact page to raise any issues you may have with your purchase.

End User License Agreement - The plain English part

What can I do with the software?
  1. Use it for life, with as many presentations as you like
  2. Install it on up to 2 computers used by the same user eg. a desktop and a laptop
  3. Allow multiple users on the same computer to use the software eg. Administrtator + User 1 + User 2
  4. Receive free updates
  5. Make unlimited distributions and copies of presentations designed with the software
  6. Use the product and/or the resulting files in public places
  7. Make copies for backup purposes
  8. Uninstall and transfer the license from one computer to another
What can I NOT do with the software?
  1. Modify or decompile it in any way
  2. Have it installed on more than 2 computers
  3. Have it installed on multiple computers that are used by multiple users at the same time
  4. Resell, loan or rent it for a fee or transfer the license to another person
  5. Use it exclusively to create a business solely with the purpose of developing ActivePrez-enabled presentations for clients

The full legal part

ACTIVEPREZ END USER LICENSE AGREEMENT 'EULA'

This EULA is legally binding agreement between you the 'User' and the company GMARK Limited 'GMARK', registered in the United Kingdom. Throughout this license agreement, 'Software' is defined as the executable code contained within the ActivePresentation Designer 'APD' program. ActivePresentation content 'APC' is defined as electronic presentation file(s) that contain content that is designed with the assistance of the APD.
USE OF THE SOFTWARE IS SUBJECT TO THE GMARK SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MUST NOT USE THE SOFTWARE.

GMARK SOFTWARE LICENSE TERMS

The following License Terms govern your use of the Software unless you have a separate written agreement with GMARK.

1. Accepting the Terms

  1. In order to use the Software, you must first agree to the Terms. You may not use the Software if you do not accept the Terms.
  2. You can accept the Terms by:
    • clicking to accept or agree to the Terms, where this option is made available to you by GMARK in the user interface for the Software; or
    • by using the Software. In this case, you understand and agree that GMARK will treat your use of the Software as acceptance of the Terms from that point forward.
2. Language of the Terms
  1. Where GMARK has provided you with a translation of the English language version of the Terms, then you agree that the translation is provided for your convenience only and that the English language version of the Terms will govern your relationship with GMARK.
  2. If there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall take precedence.
3. License Grant
  1. GMARK grants you a personal, worldwide, royalty-free, non-assignable and non-exclusive licence to Use one copy of the Software. "Use" means storing, loading, installing, executing, displaying the Software for the purposes of creating APC enabled files. You may not modify the Software or disable any licensing or control features of the Software. Unless the software is licensed for "concurrent use", you may install it on one computer only. If the Software is licensed for "concurrent use", you may not allow more than the maximum number of authorised users to Use the Software concurrently.
  2. The license entitles you to create an unlimited number of APC enabled files that may be interpreted by Microsoft PowerPoint and other applications.
  3. Unless you obtain an ActivePresentation Service License from GMARK, you may not use the software to create a service business whereby you may charge 3rd parties for creating APC enabled files.
4. Ownership

The Software is owned and copyrighted by GMARK. Your license confers no title or ownership in the Software and is not a sale of any rights in the Software. GMARK's third party suppliers may protect their rights in the event of any violation of these License Terms.

5. Copies

You may make a copy of the APD Software for backup purposes only. The copy may be in the form of storage on rewriteable media such as a flash disk, hard disk, file server or re-writeable optical disk or on a read only media such as a CD-ROM. You may not copy the Software onto any bulletin board, blog, social networking web site or similar system.

6. License Credentials

It is your sole responsibility to maintain a copy of the license credentials which may include a unique user identity and a license key. GMARK does not accept responsibility for the loss of these credentials and you accept that GMARK is not required to provide you with a copy of the credentials should you loose them. You also accept that in the case of such a loss, GMARK may make a reasonable administration charge to recover the licence credentials and in cases where the credentials cannot be recovered you will be required to purchase an additional license at the prevailing sales price.

7. No Disassembly or Decryption
  1. You may not disassemble or decompile the Software unless GMARK's prior written consent is obtained. In some jurisdictions, GMARK's consent may not be required for disassembly or decompilation. Upon request, you will provide GMARK with reasonably detailed information regarding any disassembly or decompilation. You may not decrypt the Software unless decryption is a necessary part of the operation of the Software.
  2. Irrespective of whether disassembly or decompilation is made or not, you may not make modifications of any kind to the Software without the prior written permission from GMARK.
8. Transfer

Your license will automatically terminate upon any transfer of the Software. Upon transfer, you must deliver the Software, including any copies and related documentation, to the transferee. The transferee must accept these License Terms as a condition to the transfer and their use of the Software will be considered by GMARK as an acceptance of the Terms.

9. Termination

GMARK may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies.

10. Resale and Export Requirements

You may not sell, export or re-export the Software or any copy in violation of any applicable laws or regulations.

11. Changes to the Terms
  1. GMARK may make changes to these Terms from time to time. When these changes are made, GMARK will make a new copy of the Terms available at and any changes to the Terms will be made available to you from within, or through, the affected Software.
  2. You understand and agree that if you use the Software after the date on which the Terms have changed, GMARK will treat your use as acceptance of the updated Terms.
12. U.S. Government Restricted Rights

The Software and documentation have been developed entirely at private expense and are provided as "Commercial Computer Software" or "restricted computer software". They are delivered and licensed as "commercial computer software" as defined in DFARS 252.227-7013 (Oct 1988), DFARS 252.211-7015 (May 1991) or DFARS 252.227-7014 (Jun 1995), as a "commercial item" as defined in FAR 2.101 (a), or as "Restricted computer software" as defined in FAR 52.227-19 (Jun 1987) (or any equivalent agency regulation or contract clause), whichever is applicable. You have only those rights provided for such Software and Documentation by the applicable FAR or DFARS clause or the GMARK standard software agreement for the product.

13. Disclaimer of Warranties
  1. YOUR USE OF THE SOFTWARE IS AT YOUR SOLE RISK AND LIABILITY. THE SOFTWARE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. GMARK EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
  2. GMARK MAKES NO WARRANTY THAT (a) THE SOFTWARE WILL MEET YOUR REQUIREMENTS, (b) THE SOFTWARE WILL BE ERROR-FREE, (c) ANY RESULTS THAT MAY BE OBTAINED FROM USE OF THE SOFTWARE WILL BE ACCURATE OR RELIABLE, OR (d) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED.
  3. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE UPDATE SERVICE IS AT YOUR OWN DISCRETION AND RISK. YOU ARE SOLELY RESPONSIBLE ANY DAMAGE TO YOUR COMPUTER SYSTEM, AND FOR THE LOSS OF DATA THAT RESULTS FROM ANY SUCH MATERIAL.
  4. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM GMARK OR THROUGH OR FROM THE USE OF THE SOFTWARE, WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TOU.
14. Limitation of Liability
GMARK IS NOT LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA (EVEN IF GMARK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING IN ANY MANNER FROM THE SOFTWARE, INCLUDING:
  1. THE USE, OR INABILITY TO USE, THE SOFTWARE.
  2. THE COST OF PROCURING SUBSTITUTE GOODS OR SERVICES
  3. UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR CONTENT, TRANSMISSIONS OR DATA
  4. STATEMENTS OR CONDUCT OF ANY THIRD PARTY.
15. Exclusions and Limitations

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE LIMITATIONS IN SECTIONS 15 AND 16 MAY NOT APPLY TO YOU.

16. General legal terms
  1. You agree that GMARK may provide you with notices, including those regarding changes to the Terms, by email, normal post or changes to the Software.
  2. You agree that if GMARK does not exercise or enforce any legal right or remedy that is contained in the Terms (or which GMARK has the benefit of under any applicable law), this will not be taken to be a formal waiver of GMARK's rights and that those rights or remedies will still be available to GMARK.
  3. If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.
  4. The Terms, and your relationship with GMARK under the Terms, shall be governed by English law. You and GMARK agree to submit to the exclusive jurisdiction of the courts of England to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that GMARK shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.


Technical Support Options

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 24 hours of receipt.

Telephone-based Support: If you should need telephone-based assistance within 30 days after your purchase, you can call our tech support team Monday through Friday, 8:00AM to 5:00PM (ET).

1. Please note: Our tech support staff is often on the phone helping other customers, so you may get voice mail when you call. But donít be alarmed: A technical support representative will make every effort to promptly return your call and assist you. If you do get voice mail, be sure to leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing.

2. For customers calling from within the U.S. and most parts of Canada, call (800) 394-0700.

3. Note: Some locations outside the U.S. may not be able to connect directly to the above number. In this case, please call +1 408-496-6175.

Click here to return to CrystalGraphics Support Center
Click here to return to CrystalGraphics Home Page

 

ActivePrez Page

+