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RemotePoint Jade
FAQs

What are the Remote Control Specifications?
• Green laser pointer
• 150 ft Omni-directional range
• 2.4 GHz frequency

• Weight (without batteries): Less than 4 ounces (75.4 g) or 0.17 lbs
• Power: 2 AA batteries
• Battery life: 6 months typical
• PowerPoint slide control
• Full 360° mouse
• 4 Programmable buttons
• Interface: USB
• Dimensions (without receiver): 160 mm (L) x 38 mm (W) x 27 mm (D) or 6.3" (L) x 1.5" (W) x 1.1" (D)

What are the Reciever Specifications?
• Interface: USB
• Frequency: 2.4 GHz RF
• Range: Up to 150'

Why green laser?

• Green is easily seen on red slides (e.g. medical, red logos, red backgrounds, etc.)
• Green (due to the intensity of the laser) is more easily seen by colorblind people
Green appears up to 10x brighter than red lasers of the same class
• Green is easily seen from a distance (this is a 150 foot remote!)
• Green is unique. It will help you keep the audience’s attention.


Using the Laser Pointer


Technical Support Options

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 24 hours of receipt.

Telephone-based Support: If you should need telephone-based assistance within 30 days after your purchase, you can call our tech support team Monday through Friday, 7:00AM to 4:00PM (ET).

1. Please note: Our tech support staff is often on the phone helping other customers, so you may get voice mail when you call. But donít be alarmed: A technical support representative will make every effort to promptly return your call and assist you. If you do get voice mail, be sure to leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing.

2. For customers calling from within the U.S. and most parts of Canada, call (800) 394-0700.

3. Note: Some locations outside the U.S. may not be able to connect directly to the above number.
In this case, please call +1 408-496-6175.

Click here to return to CrystalGraphics Support Center
Click here to return to CrystalGraphics Home Page

 

    

Sales

Hours: 7 am to 4 pm (ET)
(800) 394-0700 (USA & Canada)
(408) 496-6175 (International)
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Tech Support

Technical support FAQs
(800) 394-0700 (USA & Canada)
(408) 496-6175 (International)
Become a developer
Email tech support team

CrystalGraphics, Inc. 1999 S. Bascom Avenue Suite 700 Campbell, CA 95008 USA
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