Technical Support Options

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 24 hours of receipt.

Telephone-based Support: If you should need telephone-based assistance within 30 days after your purchase, you can call our tech support team Monday through Friday, 8:30AM - 2:00PM Pacific Time.

1. Please note: Our tech support staff is often on the phone helping other customers, so you may get voice mail when you call. But don’t be alarmed: A technical support representative will make every effort to promptly return your call and assist you. If you do get voice mail, be sure to leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing.

2. For customers calling from within the U.S. and most parts of Canada, call 1 800-504-6148.

3. For customers calling from outside the U.S. and Canada, please dial +1 800-504-6148.

4. Note: Some locations outside the U.S. may not be able to connect directly to either of the above numbers. In this case, please call +1 408-496-6175, extension 271.

5. If you don’t get a call or email back from our technical support team within 1 working day of your voicemail or email message, or if you are not satisfied for any reason with the support you have been provided, please call our Technical Support Manager at +1 408-496-6175 x 276.

Click here to return to CrystalGraphics Support Center
Click here to return to CrystalGraphics Home Page