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PowerPlugs: Template Finder
Technical Support — Frequently Asked Questions

Please view the presentation below for step by step instructions on how to use Template Finder plugin.

What is PowerPlugs: Template Finder?

Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please see the contact information for our Technical Support department.

1. When I click on the Try or Download buttons, I just get an error message saying that the templates couldn't be downloaded or that the page cannot be displayed. What can I do to solve that?
2. After I install Template Finder, where do I find it?

1. When I click on the Try or Download buttons, I just get an error message saying that the templates couldn't be downloaded or that the page cannot be displayed. What can I do to solve that?
It is possible that you have lost your Internet connection. See if you are still connected to the Internet by bringing up your Internet browser and seeing if you can connect to a webpage that you have not recently visited. If you can't do that, try to reconnect to the Internet in your usual way.
  
2.

After I install Template Finder, where do I find it?
In PowerPoint 2000-2003:

To select and apply a template, pick PowerPlugs: Template Finder on the floating toolbar:

Or PowerPlugs: Template Finder from the PowerPoint Format menu.

In PowerPoint 2007 to 2013:

Choose "Add-Ins" from the top toolbar which brings a menu command on the far left hand side "PowerPlugs: Template Finder":

Once you choose "PowerPlugs: Template Finder", a window (shown below) appears which allows you to select and choose a template to be applied to your presentation.

Either you can click on the small thumbnail "Try" button which brings a dropdown menu of "Standard" or "Print":

Or you can click on the small thumbnail of the template which takes you to a larger resolution thumbnail that also has a "Try" button with a dropdown menu of "Standard" or "Print":

Choose either "Standard Template" or "Print Template" and the template will be downloaded and applied to your presentation immediately.


Technical Support Options

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 24 hours of receipt.

Telephone-based Support: If you should need telephone-based assistance within 30 days after your purchase, you can call our tech support team Monday through Friday, 7:00AM to 4:00PM (ET).

1. Please note: Our tech support staff is often on the phone helping other customers, so you may get voice mail when you call. But donít be alarmed: A technical support representative will make every effort to promptly return your call and assist you. If you do get voice mail, be sure to leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing.

2. For customers calling from within the U.S. and most parts of Canada, call (800) 394-0700.

3. Note: Some locations outside the U.S. may not be able to connect directly to the above number.
In this case, please call +1 408-496-6175.

Click here to return to CrystalGraphics Support Center
Click here to return to CrystalGraphics Home Page

PowerPlugs: TemplateFinder Home Page

    

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