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Online Technical Support
Please review these technical FAQs to see
if your question is answered on this page. If your question is not addressed
here, please see the contact information for our Technical
Support department.
| 1. |
How
do I install PowrPlugs: Pictures? |
| 2. |
The
Preview Gallery does not open. What can I do? |
| 3. |
What
file type are the images? |
| 4. |
What
are PowerPlugs: Pictures for? |
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| 1. |
How
do I install Pictures?
Installing
Pictures is not necessary but recommended for quick and easy
access. To
install:
- Insert a Pictures CD.
- A welcome screen will appear and give you the option to view
the gallery, read the End User License Agreement, install or
exit.
- Select "Install Photos."
- After the installation is complete, a Preview Gallery can
be accessed from: Start>Programs>Pictures.
The default installation location for the full-size Pictures
images is My Documents>My Pictures. You can either use
the Preview Gallery to copy and paste a picture into other applications,
or insert the images from within another application that has
an "Insert Picture" or equivalent command.
Alternately,
you can access Pictures images directly from the CD without
permanently installing the entire contents:
- Insert a Pictures CD.
- When the welcome screen appears, select "View Photos
Gallery".
- Left-click on any picture. A full-sized picture will open
in your Web browser.
- Right-click on the full-sized picture and select Copy, then
Paste the image into an open document in any other application.
- You can also access the pictures from within PowerPoint and
other Microsoft Office applications. Simply navigate to the
CD drive that holds the Pictures CD and select the folder
named Photos.
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| 2. |
The
Preview Gallery does not open. What can I do?
Each CD contains a file called "GALLERY.HTM" that previews
small copies of the included images. If the gallery does not open,
please make sure that you have a web browser installed on your computer.
You can download Microsoft Internet Explorer here.
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| 3. |
What
file type are the images?
They
are .JPG
format (also known as JPEG).
Additional
info:
Bit depth: 24 bit.
Resolution: 72 DPI
Color mode: RGB
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| 4. |
What
are Pictures for?
Pictures images can enhance
almost any kind of project — PowerPoint presentations, Word
documents, Web pages, desktop backgrounds, and more. An End User
License Agreement is included on each CD.
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Additional Support
Pictures owners have unlimited access
to Online Technical Support which lists the typical technical support
problems that users encounter, along with our best information regarding
their solutions. This service is available free of charge. If you should
need additional technical support service, CrystalGraphics provides
three technical support purchase options:
- Option #1: You can buy technical
support on a per incident basis. With the per incident option, you
buy telephone-based technical support in 15 minute increments or per
individual problem or incident when communicating electronically (i.e.
fax and/or e-mail support).
- Option #2: You can buy a block
of technical support time (or number of incidences). The minimum block
of time you can purchase is two hours (or the equivalent of 8 incidences
if communicating via electronic mechanisms, i.e. fax or e-mail). Technical
support purchased in time blocks costs less than technical support
purchased on a per incident basis. However, the block of time purchased
must be used within a 12 month period.
- Option #3: You can buy a 12-month
technical support contract. The technical support contract provides
you with unlimited telephone-based technical support or electronic
incidences, and free software updates if any updates ship while your
contract is active.
If you have read through the above questions
and answers your issue was not addressed, and you have bought a Pictures
CD, you can contact Technical Support.
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Pictures
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