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Online Technical Support
Please review these technical FAQs to see
if your question is answered on this page. If your question is not addressed
here, please see the contact information for our Technical
Support department.
| 1. |
How
do I install PowrPlugs: Pictures? |
| 2. |
The
Preview Gallery does not open. What can I do? |
| 3. |
What
file type are the images? |
| 4. |
What
are PowerPlugs: Pictures for? |
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| 1. |
How
do I install Pictures?
Installing
Pictures is not necessary but recommended for quick and easy access.
To
install:
- Insert a Pictures CD.
- A welcome screen will appear and give you the option to view
the gallery, read the End User License Agreement, install or
exit.
- Select "Install Photos."
- After the installation is complete, a Preview Gallery can
be accessed from: Start>Programs>Pictures.
The default installation location for the full-size Pictures images
is My Documents>My Pictures. You can either use the
Preview Gallery to copy and paste a picture into other applications,
or insert the images from within another application that has
an "Insert Picture" or equivalent command.
Alternately,
you can access Pictures images directly from the CD without permanently
installing the entire contents:
- Insert a Pictures CD.
- When the welcome screen appears, select "View Photos
Gallery".
- Left-click on any picture. A full-sized picture will open
in your Web browser.
- Right-click on the full-sized picture and select Copy, then
Paste the image into an open document in any other application.
- You can also access the pictures from within PowerPoint and
other Microsoft Office applications. Simply navigate to the
CD drive that holds the Pictures CD and select the folder named
Photos.
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| 2. |
The
Preview Gallery does not open. What can I do?
Each CD contains a file called "GALLERY.HTM" that previews
small copies of the included images. If the gallery does not open,
please make sure that you have a web browser installed on your computer.
You can download Microsoft Internet Explorer here.
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| 3. |
What
file type are the images?
They
are .JPG
format (also known as JPEG).
Additional
info:
Bit depth: 24 bit.
Resolution: 72 DPI
Color mode: RGB
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| 4. |
What
are Pictures for?
Pictures images can enhance almost
any kind of project — PowerPoint presentations, Word documents,
Web pages, desktop backgrounds, and more. An End User License Agreement
is included on each CD.
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Additional Support
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Technical Support Options
Website-based Tech Support: CrystalGraphics
customers automatically receive unlimited access to our Online Technical
Support FAQs which list the typical technical support problems that users
encounter, along with our best information regarding their solutions.
This service is available free of charge.
Email-based Tech Support: If you are a CrystalGraphics customer
and have read through all the common questions and answers in the technical
support section of the CrystalGraphics website, and your issue is still
not resolved, you can click
here to send us an email for a customized answer to your unique issue.
Most emails are answered within 24 hours of receipt.
Telephone-based Support: If you should need telephone-based assistance
within 30 days after your purchase, you can call our tech support team
Monday through Friday, 8:00AM (ET) to 4:30PM (PT).
1. Please note: Our tech support staff is often on the phone helping other
customers, so you may get voice mail when you call. But don’t be alarmed:
A technical support representative will make every effort to promptly
return your call and assist you. If you do get voice mail, be sure to
leave a message that includes your name and contact information such as
your complete email address and a phone number (include your country &
city code numbers) along with a description of the problem you are experiencing.
2. For customers calling from within the U.S. and most parts of Canada,
call (800) 394-0700.
3. Note: Some locations outside the U.S. may not be able to connect directly
to the above number. In this case, please call +1 408-496-6175,
extension 1.
4. If you don’t get a call or email back from our technical support team
within 1 working day of your voicemail or email message, or if you are
not satisfied for any reason with the support you have been provided,
please call our Technical Support Manager at +1 408-496-6175 x 276.
Click here to return
to CrystalGraphics Support Center
Click here to return to CrystalGraphics
Home Page
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Pictures
home page