PowerPlugs: Email Merge for Outlook
Technical Support — Frequently Asked Questions

Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please contact information for our Technical Support department.

Compatibility
1. Is there a limit to the number of contacts?
2. I have more than one e-mail account on my outlook. How can I specify which e-mail account to use to send my merged e-mails?
3. Can I use contacts from Excel to do Email Merge?
4. Why are e-mails sent to many of our recipients returned Undeliverable messages?
5. When I try to create a new e-mail there is no Email Merge toolbar?
6. When I enter the name and the unlock code it tells me Registration Unsuccessful. What do I do?
7. How can I do a Email Merge On Behalf of another Exchange User?
8. I am trying to send e-mails and I keep on getting error: -2147467159. What do I do?
9. When I send personalized e-mails, why is the merge field in the subject line blank?
10. I have misplaced my unlock code. How can I retrieve my registration information?
11. Email Merge for Outlook does not seem to be sending out HTML e-mails properly. Users are receiving plan text e-mails with pictures as attachments.
12. I get error 429. What does it mean?
13. How can I send a same e-mail to a list of contacts with an attachment and to another list of contacts without the attachment?
14. I have installed Email Merge for Outlook but cannot see the Email Merge for Outlook toolbar in Outlook.
15. Email Merge for Outlook was working on my computer but for some reason I can no longer see the toolbar?
16. Every time I try to insert and m-field I get a message that my macro settings won’t allows the insert. What do I need to do?
17. When I send personalized e-mails, why is the merge field in the subject line blank?

Compatibility
1. Is there a limit to the number of contacts?
No, there is no limit.
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2. I have more than one e-mail account on my outlook. How can I specify which e-mail account to use to send my merged e-mails?
You can select the sending account in the last step of the Wizard.
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3. Can I use contacts from Excel to do Email Merge?
Yes. You can use Excel data to carry out the Email Merge. The first row of your data must contain field names as per the list below. Any columns that have different field names from the list will be ignored.
LastName
FirstName
FullName
CompanyName
JobTitle
NickName
EMail1Address
Title Department
BusinessAddress
MailingAddress
HomeAddress
Anniversary
AssistantName
AssistantTelephoneNumber
Birthday
BusinessAddressCity
BusinessAddressCountry
BusinessAddressPostalCode
BusinessAddressPostOfficeBox
BusinessAddressState
BusinessAddressStreet
BusinessFaxNumber
BusinessHomePage
BusinessTelephoneNumber
CompanyMain
TelephoneNumber
MobileTelephoneNumber
Email1AddressType
Email1DisplayName
Email2Address
Email2AddressType
Email2DisplayName
Email3Address
Email3AddressType
Email3DisplayName
HomeAddressCity
HomeAddressCountry
HomeAddressPostalCode
HomeAddressPostOfficeBox
HomeAddressState
HomeAddressStreet
HomeFaxNumber
HomeTelephoneNumber
MailingAddressCity
MailingAddressCountry
MailingAddressPostalCode
MailingAddressPostOfficeBox
MailingAddressState
MailingAddressStreet
OfficeLocation
Profession
Spouse
ManagerName
User1
User2
User3
User4
WebPage
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4. Why are e-mails sent to many of our recipients returned Undeliverable messages?
E-mails get marked as undeliverable due to one of two main reasons:

E-mail address of the recipient is not correct: People often give invalid e-mail addresses intentionally or accidentally

E-mails are considered SPAM: Emails can be considered SPAM depending on the content of the e-mail and the SPAM filter program being used by the recipient. You can change your content to try and make sure that words considered spam are not in the text of your e-mail. However ultimately the control of what is considered SPAM rests in the hands of the recipient. They often need to mark your e-mail address as part of their "white" list to ensure that your e-mail gets through.

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5. When I try to create a new e-mail there is no Email Merge toolbar.
This problem can occur due to one of the following reasons:
1. Word is being used as the e-mail editor.
Email Merge does not support the use of MS Word as your e-mail editor.
Many Office gurus do not recommend using Word as e-mail editor because it makes Outlook more susceptible to viruses. Unless you are using Word-specific features I would recommend that you turn this off.
To turn this off:
Click Tools-Options on the menu.
Click on Mail Format tab.
Make sure that "Use MS Word to edit Mail Message" is not ticked.

2. Email Merge has been disabled by outlook.
This feature is in Outlook 2002/2003 but not in Outlook 2000. To re-enable Email Merge for Outlook, do the following:
Start Outlook
Select Help > About Microsoft Outlook
Click Disable Items button
Select Email Merge
Click enable

3. Email Merge has not been installed properly Check to see if the addin (Email Merge) is installed by following these steps:
Start Outlook and go to your Inbox.
Click Tools-Options on the Menu
Click on the Other tab
Click on the Advanced Options button.
Click on the Com-Addins button.

You should see Email Merge on the list. It should also be ticked.

4. The add-in is visible in the Com Addins List but I cannot tick it.
This occurs when Outlook does not trust installed addins and templates.
To configure Outlook to trust addins and templates:
Go to Inbox
Go to Tools menu > Macro > Click Security
On this screen select the Trusted Publishers tab
On the bottom left hand side of the screen place a Tick to
"Trust all installed add-ins and templates"
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6. When I enter the name and the unlock code it tells me Registration Unsuccessful. What do I do?
We have found that Registration fails due to one of the following reasons.
1. Incorrect name and/or unlock code being entered Ensure that the name and unlock code is typed exactly as shown in your original e-mail. Pay particular attention to spaces and capital letters. Also try to actually type it in instead of cutting and pasting. On some computers we have found that pasting adds some hidden characters. Very occasionally the following may also create problems.

When typing in the numbers, don't use the number keypad off to the right of your keyboard, because they are sometimes interpreted as different characters and it will not be accepted, although it may look right to you.

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7. How can I do a Mail Merge On Behalf of another Exchange User?
In order to use Email Merge to send on behalf of another Exchange User you need to:
1.Setup Delegates to use another users account
2.Tell Email Merge wizard to use a different account.

Setup Delegates to use another users account
Microsoft Outlook has a feature that allows you to delegate other users to use your account. Email Merge uses this feature of Outlook to allow you to send the merged e-mails using a different account to which you are a delegate.

Follow the procedure below to setup another user as a delegate for your Exchange account:
1. Go to Inbox
2. Go to Tools menu and Click Options
3. Select the Delegates tab. Click Add to open the Add Users screen.
4. Select a user from the list and Click Add. Multiple users can be delegated at the same time by selecting each user and clicking Add.
5. Click OK. The Delegate Permissions: Administrator screen will open
6. On this screen assign the permission that you want to the user(s) already selected from the drop down lists beside each folder. Setting permissions here will not affect the delegate using Email Merge to send using your account.
7. Place a tick in "Automatically send a message to delegate summarizing these permissions".
8. Click OK.

or Tell Email Merge wizard to use a different account
Once you have been delegated to use another users account you will be able to use this account during the Email Merge sending. In order to use the delegated account:
1. Compose a new e-mail
2. Carry out the Email Merge as you normally do. Insert m-fields into the e-mail to personalize it and Click Email Merge button on the Email Merge toolbar.
3. Follow the on-screen instructions on the wizard.
4. On Step 8 of 8 of the wizard specify the account that you want to use for sending the e-mails.

Select the "Other Account" option and type in the account name or the full e-mail address of the account that you have been delegated to use.
5. Click Finish. The merged e-mails will be sent using the specified account.

Note:
1. If you choose an account for which you do not have permissions or if you enter an invalid account name, the default account will be used instead. (No error message will be displayed)
2. Ensure that you enter the Other Account name correctly (Account name is case sensitive and must not have extra spaces
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8.I am trying to send e-mails and I keep on getting error: -2147467159. What do I do?
Check that all the contacts have e-mail addresses. Contacts with empty e-mail fields will not be loaded.
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9. The Wizard doesnot loads all the contacts?
YES. Attach the file to your original e-mail and Email Merge for Outlook will attach a copy to each e-mail it send out.
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10. When I send personalized e-mails, why is the merge field in the subject line blank?
Check that you have used the toolbar to insert the merge-field tags into the subject line. If the spelling of the tags is wrong, the field values will not be replaced. Also you need to make sure that you select the correct option in Step 6 of the wizard.
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11. Email Merge for Outlook does not seem to be sending out HTML e-mails properly. Users are receiving plan text e-mails with pictures as attachments.
Email Merge for Outlook is able to send out HTML e-mails perfectly. We have found that depending on the version of Outlook, Windows and Service Packs that you have, HTML e-mails MAY lose formatting.

If this happens on your computer, run the Wizard again. In Step 1 of the Wizard there is a drop-down labeled HTML Email Merge Routine. Choose method B from the list (or choose A if you had previously chosen B). Method A works best on most computers
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12. I get error 429. What does this mean?
Check that you have used the toolbar to insert the merge-field tags into the subject line. If the spelling of the tags is wrong, the field values will not be replaced. Also you need to make sure that you select the correct option in Step 6 of the wizard.
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13. How can I send a same e-mail to a list of contacts with an attachment and to another list of contacts without the attachment?
Follow the steps below to do this:
1. Create the e-mail to be sent (Do not attach the attachment file).
2. Use Email Merge to send to people who do not need the attachment.
3. Once Wizard is completed the original e-mail you created will be shown again.
4. Attach the attachment file to this e-mail.
5. Use Email Merge to send to people who do need the attachment.
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14. I have installed Email Merge for Outlook but cannot see the Email Merge for Outlook toolbar in Outlook.
Restart Microsoft Outlook and create a new e-mail. The toolbar should be visible. If you still cannot see the toolbar then restart your computer and then open Outlook. Create a new e-mail to see the toobar. If the toolbar is still not visible then see the answer to the next question.

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15. Email Merge for Outlook was working on my computer but for some reason I can no longer see the toolbar what do I do?
Outlook (unfortunately) with all its different versions and service packs sometimes has problems like this. If you are using Outlook XP/2003 and it has disabled the AddIn, start Outlook and reactivate Email Merge for Outlook by doing the following:

1. Select Help > About Microsoft Outlook
2. Click Disabled Items button, select Email Merge for Outlook , and click Enable.
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16. Every time I try to insert and m-field I get a message that my macro settings won’t allows the insert. What do I need to do?
This problem normally occurs if you are using Word as your e-mail editor. This version of Email Merge for Outlook does not support Microsoft Word. Many Office gurus recommend that you do not use Word as your e-mail editor as it makes Outlook unstable and also more susceptible to viruses. Unless you are using Word specific features in your e-mail, we recommend that you do do NOT use Word as your e-mail editor.
To turn this off:

Click Tools-Options on the menu.
Click on Mail Format. Make sure that "Use MS Word to edit Mail Message" is not ticked.
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17. When I send personalized e-mails, why is the merge field in the subject line blank?
Check that you have used the toolbar to insert the merge-field tags into the subject line. If the spelling of the tags is wrong, the field values will not be replaced. Also you need to make sure that you select the correct option in Step 6 of the wizard.
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