Satisfaction Guarantee
 
Our satisfaction guarantee: If you are not completely satisfied with any product you have purchased from CrystalGraphics, you may return it to us for a refund, subject to the followings terms and conditions:

 
  • If the product return is requested within 30 days of your purchase, you may qualify for a full refund .
  • If the product return is requested within between 31 and 60 days of your purchase, your refund will be limited to 50% of the original purchase price.
  • If the product return is requested within after 60 days, we are sorry to say that no refund is available.


Returns procedure: To request a product return authorization, please complete and submit this form. Then, after your requested return has been authorized via email from CrystalGraphics, please do as follows:

 
  • Delete the product file or files from your computer, then send a signed email back stating that all copies of the product have been permanently deleted.

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