Please review these Download, Installation and Start-Up FAQs to see if your question is answered on this page. If your question is not addressed here, please see the contact information for our Technical Support department.

General Questions

• What are the minimum system requirements of SWiSH Max2?
• What is the difference between a 15-day trial version and a paid-for version of SWiSH Max2?
• What are the licensing conditions of SWiSH Max2?
• I already own SWiSH2. Will the installation of SWiSH Max2 affect it?
• If I have technical problems with the software, how do I contact technical support?

Download Questions

• What are some factors that effect downloading the paid-for version of SWiSH Max2?
• What are some factors that effect downloading the trial version of SWiSH Max2?
• Where can I find the downloaded file on my system?

Installation and Start-Up Questions

• How do I install SWiSH Max2?
• How do I activate or unlock SWiSH Max2?
• How do I start SWiSH Max2?
• How do I verify that I have the most current version of SWiSH Max2 installed?

General Questions

What are the minimum system requirements of SWiSH Max2?

Make sure you install and use SWiSH Max2 on a system that meets the following minimum system requirements-

• Windows 2000/XP/VISTA
• 1024 x 768, 16-bit display (32-bit recommended)
  

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What is the difference between a 15-day trial version and a paid-for version of SWiSH Max2?

There is no difference in functionality between the 15-day trial version and the paid-for version of the downloaded SWiSH Max2 software; the trial version simply limits the use of the software to 15 days. Thereafter, you may purchase the software and be sent a "Site Key," which will allow you to continue using the software without any hindrance of limited time use.

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What are the licensing conditions of SWiSH Max2?

You will be asked to read the license agreement in its entirety when installing the software. But, generally speaking, the free trial version of SWiSH Max2 can be re-distributed freely by users via the internet, email, CD-ROM or diskette, this includes the inclusion of the trial version on promotional CD ROMs which accompany magazines or publications. The paid-for version of SWiSH Max2 grants a single user a license to use the software at a single computer.

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I already own SWiSH2. Will the installation of SWiSH Max2 affect it?

No. The two products install and operate independently of one another.

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Download Questions

Factors that effect downloading the paid-for version of SWiSH Max2:

Please click here to review optimal internet settings when downloading the paid-for version of SWiSH Max2 software.

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Factors that effect downloading the trial version of SWiSH Max2:

Please click here to review what to check for when downloading the trial version of SWiSH Max2 software.

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Where can I find the downloaded file on my system?
When you use a Web browser to go to CrystalGraphics’ web site and download the SWiSH Max2 software, typically the browser will prompt you for a location where you want to save the file, and it provides a default filename of "SetupSwishmax2.exe." During the download process, we recommend that you create a C:\Download folder, and download the file into that folder. If you are still unable to locate the SWiSH Max2 installer after you have downloaded it, try the following:

• Click on the Windows Start button>Search (or Find) tool and choose the "File/Folder" option.
• Enter SetupSwishmax2.exe for the filename that you want to find
• Once you locate the folder where the SWiSH Max2 installer was downloaded, you can proceed with installation of the software onto your local hard drive.

To install the SWiSH Max2 software onto your local hard drive, double click on the downloaded file. The installation process should then automatically install the file.

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Installation and Start-Up Questions

How do I install SWiSH Max2?

1. Make sure that your hardware and system software meet SWiSH Max2 system requirements. For instance, make sure there is adequate disk space available on your local hard drive (you should have a minimum of 20 MB).
2. Close all other programs currently running while you install SWiSH Max2. If you downloaded the SWiSH Max2 software from the Internet, to start the installation process, double click on the SWiSH Max2 installer file (i.e. SetupSwishmax2.EXE) or go to the Windows Start menu and use the Run command (typing in the appropriate name of the SWiSH Max2 installer file). If you are installing the SWiSH Max2 software from CD, insert the CD into the CD-ROM drive. An Autorun program should automatically display a menu of choices, including the option to install SWiSH Max2. Click on this option to start the installation of SWiSH Max2. If you do not see the Autorun program display, you can initiate the SWiSH Max2 installer by going to your Windows desktop, double-click on "My Computer" and select the CD-ROM drive in which the SWiSH Max2 CD is inserted. Open the SWiSH Max2 folder and double-click on SetupSwishmax2.EXE.

If you experience problems installing either the downloaded version or CD-ROM version of SWiSH Max2, run the installer on another computer that also meets the system requirements of SWiSH Max2. If, after attempting to install the software on another machine, the installer generates errors or exhibits unexpected behavior, it is likely damaged (If you are installing from CD, examine the CD for any possible physical flaws), so download the file again. Before installing again (after re-downloading the file), be sure to delete any partially or fully installed copy of SWiSH Max2.

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How do I activate or unlock SWiSH Max2?

1. Whether you are trying to activate the 15-day free trial version of SWiSH Max2 or unlocking a paid-for version of SWiSH Max2, make sure that you are opening SWiSH Max2 on the same computer that you registered your SWiSH Max2 software. Note: The SWiSH Max2 software generates a unique "Site Key" ID code for each computer on which SWiSH Max2 is installed.
2. If you are unlocking the 15-day free trial version of SWiSH Max2, make sure you have obtained an appropriate site key code. For further information on how to activate the trial version of SWiSH Max2, click here.
3. If you are unlocking the paid-for version of SWiSH Max2, make sure you use the same email address as when you first registered your SWiSH Max2 software. Click here for further details on how to permanently unlock SWiSH Max2.

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How do I start SWiSH Max2?

Make sure you have followed the directions for activating / unlocking the SWiSH Max2 software (described below). Thereafter, you can simply double click on the SWiSH Max2 icon located on your Windows desktop, or, click on the Windows Start button then select Programs>SWiSH Max2.

For further information on how to use the tools available in SWiSH Max2, please read the SWiSH Max2 Help documentation located at Windows Start>Programs>SWiSH Max2. There's also active beginner through advanced user forums which can be a very useful source of information.

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How do I verify that I have the current version of SWiSH Max2?

Compare the current build date with the build date of your existing SWiSH Max2 installation (the build date appears on the startup banner). If you have an older build you can update your SWiSH Max2 installation by downloading the latest build. To preserve your license conditions do not uninstall SWiSH Max2, simply install the latest build in the same directory (typically C:\Program Files\SWiSH Max2). If you uninstall SWiSH Max2 you will destroy your license information (including the trial period). If this happens please generate another site key.

If I have technical problems with the software, how do I contact Technical Support?
For all registered users, CrystalGraphics' products include 30 days free technical support, starting from your first contact with the Technical Support department. If you were unable to find what you need above, please have your product serial number available, and contact CrystalGraphics Technical Support in any of the following ways.

• E-mail to Tech Support (cgitech@crystalgraphics.com). Fax your question or problem to 408-496-0970.
  Be sure to address your fax to the attention of "Technical Support."
• Call the Technical Support department Monday-Friday between 9 AM - 5:30 PM Pacific time at 408-496-6175.

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