Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please see the contact information for our Technical Support department.

Usability
1. What is the file format of PowerPlugs: Flash Clips?
2. Are there any special system requirements to use PowerPlugs: Flash Clips?
3. How do I use PowerPlugs: Flash Clips?
4. Do I have to download a Flash player to use PowerPlugs: Flash Clips?
5. When I purchase PowerPlugs: Flash Clips, do I own them?
6. How big are the files?
7. Can I edit or modify the Flash Clips?
8. How do I insert PowerPlugs: Flash Clips into my Web pages?
9. How do I insert PowerPlugs: Flash Clips into my PowerPoint presentations?
10. Can I overlay text and/or animated bullets when a Flash Clip has been embedded in my PowerPoint presentation?
11. Is a special player required to send a PowerPoint presentation with PowerPlugs: Flash Clips to others?
12. How can I purchase more PowerPlugs: Flash Clips?


Downloading
1. What should I do when I receive an error message trying to download the PowerPlugs: Flash Clips that I purchased?

Installation
1. How do I install PowerPlugs: Flash Clips?
2. How do I uninstall PowerPlugs: Flash Clips?

Usability

1. What is the file format of PowerPlugs: Flash Clips?
They are Flash Shockwave files ("SWF" files), ready to import into a web editor or PowerPoint. The Flash Clips are very small files and usually play without degrading the performance of the viewer's browser or presentation.

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2. Are there any special system requirements to use PowerPlugs: Flash Clips?
PowerPlugs: Flash Clips are should play properly in any Web browser that supports Flash, or in PowerPoint 2000 or later.
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3. How do I use PowerPlugs: Flash Clips?
PowerPlugs: Flash Clips are short, high-quality movies in the universally playable Flash format. They are designed to loop smoothly, so that you can play them continuously. So, there are a variety of ways to use PowerPlugs: Flash Clips, such as embedding a flash clip in your PowerPoint presentation, inserting a flash clip on your Web page(s), or integrating a flash clip into a multimedia project.

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4. Do I have to download a Flash player to use PowerPlugs: Flash Clips?
Yes. But almost all PCs and Macs have a Flash player installed. If not, it's quick and easy to download from Macromedia.


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5. When I purchase PowerPlugs: Flash Clips, do I own them?
CrystalGraphics grants to you a non-exclusive, non-transferable right to use, publicly display and reproduce PowerPlugs: Flash Clips . That means that you can use them in any electronic or digital materials, including screensavers, electronic greeting cards, websites, Web advertisements, banner ads, broadcast video, multimedia including film and video, kiosks, PowerPoint presentations and CD-ROMs, provided that each of the PowerPlugs: Flash Clips are incorporated into a design in such a fashion that it is clearly not intended to be downloaded or copied by anyone else. You may also use screenshots of PowerPlugs: Flash Clips in printed materials, as well. Your purchase of PowerPlugs: Flash Clips must be for your own use, or for the use of your direct employer or client. You may not re-sell the PowerPlugs: Flash Clips media to others.


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6. How big are the files?
The file size varies from around 20kb up to around 400kb, depending on the content. Frame rates vary from 15 to 25 fps, and the dimensions of the clips vary from around 150 to 400 pixels on each side, and display at 72 dpi.

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7. Can I edit or modify the Flash Clips?
The SWF file format is not editable, however, you can adjust the placement and dimensions of the Flash Clips that you insert on your Web page or embed in your PowerPoint slide.

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8. How do I insert PowerPlugs: Flash Clips into my Web pages?
It's easy to insert Flash movies into your webpages using any popular HTML editing program, such as FrontPage or Dreamweaver. Check your documentation for instructions on how to insert Flash objects onto a webpage.

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9. How do I insert PowerPlugs: Flash Clips into my PowerPoint presentations?
The best and easiest way to import a Flash clip into PowerPoint is using PowerPlugs: FlashReady (please refer to PowerPlugs: FlashReady Technical Support advice for complete instructions). You can insert a clip into PowerPoint manually, but it is difficult. See Microsoft's Knowledge Base or Macromedia Technotes for information on manual insertion of Flash clips.

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10. Can I overlay text and/or animated bullets on an embedded Flash Clip in my PowerPoint presentation?
Unfortunately, no. But, this does not mean that you cannot have a Flash Clip on a slide that also has PowerPoint text and/or PowerPoint custom animation. PowerPoint text/ bullets (animated or not) will not display "over" an inserted Flash Clip ( this is a limitation of PowerPoint and not the inserted Flash clip). The PowerPoint text box / bullets must be placed 'outside' the boundary area of the embedded Flash clip so that,, upon play back of your Flash enhanced presentation, the Flash movie can play independent of other text , bullets, and/or custom animation effects applied to the same slide(s).

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11. Is a special player required to send a PowerPoint presentation with PowerPlugs: Flash Clips to others?
The presentation will play in PowerPoint 2000 or later without any extra player. PowerPlugs: FlashReady can embed the Flash Clips in the presentation, so that they will not become separated. If you don't use FlashReady, you must be sure to include the Flash clip file with the presentation, since it's not embedded in the PowerPoint file. And, PowerPoint's Pack and Go and Pack for CD tools do not automatically include Flash files – you'll have to add these to a CD or presentation folder manually.

Note: If you send a Flash movie-enhanced presentation to someone else but did not embed the Flash clip (i.e. by using PowerPlugs: FlashReady), be sure to do the following before you send the presentation and Flash clip file to your recipient(s):.
Go to the slide(s) that contain the Flash clip. Right mouse click on the selected Flash movie. Select properties>movie option. Remove the default Flash movie path settings so that only the SWF file name should be listed in the path. Save your presentation.

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12. How can I purchase more PowerPlugs: Flash Clips?
Please visit the PowerPlugs: Flash Clips main page to see the volumes of Flash Clips that are available now. More will be coming soon!

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Downloading

1. What should I do when I receive an error message trying to download the PowerPlugs: Flash Clips that I purchased?
Attempting to download through a broadband connection (i.e. cable modem or DSL), or a company network's Internet connection, can occasionally interfere with your ability to access the FTP links (that CrystalGraphics provides in your purchase confirmation email). It may generate error messages, and perhaps restrict your ability to download the software you've purchased from CrystalGraphics. Please refer to our Download FAQs Web page for detailed assistance on resolving internet / file download problems.

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Installation

1. How do I install PowerPlugs: Flash Clips?
Each volume of PowerPlugs: Flash Clips are contained in a ZIP (compressed) file. Once you have downloaded the PowerPlugs: Flash Clips file(s) to either your desktop or a folder on your hard drive, simply double-click the ZIP file to extract its contents to a folder / path of your choice. For instance, you can create a folder called "My Flash Clips" to store your collection of Flash movies so that you can easily access the SWF files from within your Web authoring software (FrontPage). Or, if you primarily intend to use PowerPlugs: Flash Clips in your PowerPoint presentations, and you own PowerPlugs: FlashReady (for easy insertion/embedding of flash effects in PowerPoint slides), unZIP your Flash Clips to the following drive / folder - C:\ProgramFiles\PowerPlugs\FlashReady\Movies. (If you choose not to extract or move the flash effect files to this specific folder, you can still use the "Import>Browse" option of PowerPlugs: FlashReady when you plan to embed a Flash Clip into your PowerPoint presentation).

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2. How do I uninstall PowerPlugs: Flash Clips?
Once you have extracted the PowerPlugs: Flash Clips from the ZIP (compressed) file, into a folder or selected path, to "uninstall" these Flash movies, you must go to the folder(s) where you chose to store these Flash Clips, select all the PowerPlugs: Flash Clips SWF files in the collection and right mouse click to select "Delete," or press the Delete key on your keyboard.

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