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PowerPlugs: Stationery Designer
Technical Support — Frequently Asked Questions

Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please read the Online Help page or see the contact information for our Technical Support department.

Downloading
1.

What should I do when I receive an error message trying to download the PowerPlugs: Stationery Designer I purchased?

 
Installation
1. How do I install PowerPlugs: Stationery Designer?
2. How do I uninstall PowerPlugs: Stationery Designer?
 
Registered Owners
1.

How can I tell if I have the most current version of PowerPlugs: Stationery Designer?

2. I recently upgraded my version of Office / Outlook. Is there an update for PowerPlugs: Stationery Designer?
3.

How can I get PowerPlugs: Stationery Designer on CD?

 
Problems Accessing PowerPlugs: Stationery Designer
1. I want to select PowerPlugs: Stationery Designer tools from the Stationery Picker dialog. But, the PowerPlugs: Stationery button / toolbar is not visible in Outlook / Outlook Express. What can I do?
 
Miscellaneous
1.

I've inserted graphics (images) in my Stationery Designer-enhanced emails and they display just fine when I view the stationery. But, when someone else receives a Stationery-enhanced email from me, the graphics in the email does not display. (The stationery graphic is just represented by a red "X.") How can I get the image to display in emails that I've sent to others?

2. Can I edit existing stationery templates with PowerPlugs: Stationery Designer?
3. How can I change the background color of my email stationery?
4. How can I change the margins where my email message displays?
5. How can I display animated text in my stationery-enhanced emails?
6. How can I change the background color of marquee animation that I've applied to my stationery?
7. Why don't the graphics always show up when the message is printed?

Downloading
1. What should I do when I receive an error message trying to download the paid version of PowerPlugs: Stationery Designer?
 

Please read and follow the suggestions posted at our Download FAQ Web page (http://www.CrystalGraphics.com/download.support.asp).  Make sure you've followed the suggestions for setting the "passive ftp" mode in Internet Options. The majority of our customers who experience download problems are able to download once they set passive ftp mode.

If you continue to have problems after following the suggestions posted the Download FAQs Web page and still cannot download the file, please contact Technical support.

 
Installation
1.

How do I install PowerPlugs: Stationery Designer?

After you have purchased PowerPlugs: Stationery Designer, download the software from the link(s) provided. Locate the downloaded file on your computer.

Before you proceed with installing PowerPlugs: Stationery Designer onto your hard drive, and if you have Outlook 2002 or 2003 installed, go to the Tools menu of Outlook (and Word), select Macro>Security. If the security level is set to "High," change it to Medium (or Low). Then, close Word and Outlook. If your computer is configured in a networked Windows environment, check with your system administrator to make sure that your local PC is granted full administrative rights – at least during the installation of PowerPlugs: Stationery Designer (your normal user rights privilege level can be set back to normal after installation). And, it is also a good idea to temporarily disable your anti-virus software.

Once you have verified the conditions described above, go to the folder where the PowerPlugs: Stationery Designer file was downloaded, then simply double-click the file to begin installation.

Note: During installation, even after closing Outlook and Word, PowerPlugs: Stationery Designer may detect that some components of these programs are still running. In that case it will display a dialog box allowing you to close them down completely. Simply click the "Close Application" button to proceed with the installation.

 
2.

How do I uninstall PowerPlugs: Stationery Designer?

Make sure Outlook and Word are both closed prior to uninstalling PowerPlugs: Stationery Designer. Then choose one of these two recommended ways to uninstall PowerPlugs: Stationery Designer:

 
  1. Click Start > Programs > PowerPlugs: Stationery Designer > Uninstall
    -or-
  2. Click Start > Settings > Control Panel, then double-click Add/Remove Programs.
    1. Select PowerPlugs: Stationery Designer from the Install/Uninstall tab.
    2. Click Add/Remove.
 

Note: During uninstallation, even after closing Outlook and Word, PowerPlugs: Stationery Designer may detect that some components of these programs are still running. In that case it will display a dialog box allowing you to close them down completely. Simply click the "Close Application" button to proceed with the uninstallation.

 
Registered Owners
1.

How can I tell if I have the most current version of PowerPlugs: Stationery Designer?

Open PowerPlugs: Stationery Designer. Click on the Help button in the Stationery Designer dialog. Select "About PowerPlugs: Stationery Designer." The version number is listed in the "About" dialog box. To verify if you have the most current version installed, go to the Support page at CrystalGraphics' Web site and check whether there is an "Update" link for PowerPlugs: Stationery Designer listed under "PowerPlugs for Microsoft Outlook."

 
2.

I recently upgraded my version of Office / Outlook. Is there an update for PowerPlugs: Stationery Designer?

To verify if you have the most current version of PowerPlugs: Stationery Designer installed, go to the Support page at CrystalGraphics' Web site and check whether there is an "Update" link for PowerPlugs: Stationery Designer listed under "PowerPlugs for Microsoft Outlook." Once you have verified that you have the current version of PowerPlugs: Stationery Designer, yet you are unable to use PowerPlugs: Stationery Designer in the recently upgraded version of Outlook, open Outlook. Go to the Tools menu. Select Macro>Security. Set the Macro>Security level to Medium or Low (if it is currently set to "High"). Close Outlook. Uninstall PowerPlugs: Stationery Designer, then reinstall PowerPlugs: Stationery Designer. You should then be able to access PowerPlugs: Stationery Designer in your newer version of Office / Outlook thereafter.

 
3.

How can I get PowerPlugs: Stationery Designer on CD?

PowerPlugs: Stationery Designer is available as a "Download-only" product. It is currently unavailable on CD-ROM. However, you may make a back-up copy of PowerPlugs: Stationery Designer file (i.e. for off-site safekeeping and archival purposes) that you have downloaded by burning your own CD.

 
Problems Accessing PowerPlugs: Stationery Designer
1.

I want to select PowerPlugs: Stationery Designer tools from the Stationery Picker dialog. But, the PowerPlugs: Stationery button / toolbar is not visible in Outlook / Outlook Express. What can I do?

Let's confirm that PowerPlugs: Stationery was properly installed. Open Outlook. Go to the Tools menu and select Macro>Security. Set the security level to Medium or Low (if it is set to "High"). Close Outlook. Go to the Windows Start button>Programs>PowerPlugs>Stationery. Select Uninstall. Then reinstall PowerPlugs: Stationery (see pre-installation tips outlined in "How do I install PowerPlugs: Stationery?"). Open Outlook and you should see the Stationery button displayed beneath Outlook's menu toolbar. Click the Stationery button (or access Stationery from within Outlook's Tools menu), then you should be able to access PowerPlugs: Stationery Designer tools from within the Stationery Picker dialog.

 
Miscellaneous
1.

I've inserted graphics (images) in my Stationery Designer-enhanced emails and they display just fine when I view the stationery. But, someone else receives a Stationery-enhanced email from me, the graphics in the email does not display. (The stationery graphic is just represented by a red "X.") How can I get the image to display in emails that I've sent to others?

If someone receives a Stationery-enhanced email from you, but it does not display the graphic (images) in the email (only a box with a red X shows where the image “should be”), you may have sent the email without any text entry in the body of the email message. (You may be able to send a “blank” email message to yourself and see the graphics just fine because your Outlook/Outlook Express application can locate the graphic image files associated with your stationery on your computer. But, when you are preparing to send a stationery-enhanced email to someone else, the graphics associated with the stationery do not become embedded in the email until you've entered some text in the body of the email.) So, make sure you enter some text in the body of your email message before you send your stationery-enhanced email to others.. Also, go to the Tools menu of Outlook. Select Options>Mail Format. Make sure you have your outgoing email format set to "HTML." And, enable "Send pictures from Internet with emails." Click "OK" to close the Options dialog. Then, compose an email and send it out.

 
2.

Can I edit existing stationery templates with PowerPlugs: Stationery Designer?

Yes, you certainly can. For instance, you can take any stationery template from PowerPlugs: Stationery to edit and customize.

 
3.

How can I change the background color of my email stationery?

Just click the ‘Stationery using templates' button located in the Stationery Designer standard tool bar to easily add or change the background color of your email stationery. Or, you can move your cursor to the background area of the stationery, right mouse click to edit "Table Cell properties," and then change the background color.

 
4.

How can I change the margins where my email message displays?

To change the page margins of your stationery, move your cursor to the background area of the stationery, right mouse click to edit "Table Cell properties," and then change the Dimension options (Height and Width). Click OK when done.

 
5.

How can I display animated text in my stationery-enhanced emails?

To include animated text in your PowerPlugs: Stationery Designer-enhanced email messages, use the Marquee Animation tool. The Marquee Animation tool is located in the Stationery Designer toolbar menu or go to the Insert menu and select Marquee Animation. When the dialog box displays, you can enter your text, as well as select the font type, direction and speed that you want the text to scroll. You can also insert an image to scroll in your email message as well.

 
6.

How can I change the background color of marquee animation that I've applied to my stationery?

Simply right mouse click on the inserted Marquee animation content and select Marquee Properties. The dialog box will display and you can then edit and customize the background as well as other components of the marquee animation.

 
7.

Why don't the graphics always show up when the message is printed?

When Microsoft Outlook prints a Hypertext Markup Language (HTML) message with pictures from the Internet, the pictures may not print correctly or may not print at all. Print Preview is also not available for HTML emails. These limitations are present in Microsoft Outlook even without PowerPlugs: Stationery Designer installed.

The omission of graphics when printing generally occurs after you install Internet Explorer version 5.5 Service Pack 1 (SP1) or Internet Explorer version 6.0. Microsoft suggests obtaining the latest service pack for Internet Explorer 5.5 or the supported fix for Internet Explorer 6.0. You will also need the supported fix for Outlook.

Another effective way to print a message with accompanying graphics is to set Word as your email editor, and then print the message from Word. Take the following steps to change your settings:

  1. Open Microsoft Outlook.
  2. Click Tools > Options > Mail Format tab.
  3. Check the "Use Microsoft Word to edit email messages" checkbox.
  4. Click OK to close the Options dialog box.
  5. Open the message you wish to print.
  6. Click Reply to open the message in Word (this step is required even if you don't intend to send a reply).
  7. Click File > Print or the printer icon in the toolbar. File > Print Preview is also available.
  8. Close the message window to cancel your reply, or write a reply and send it.
  9. To resume using Outlook as your email editor: Return to your Outlook Inbox, click Tools > Options > Mail Format tab, un-check the "Use Microsoft Word to edit email messages checkbox, and click OK. The next new message or reply you create will be edited in Outlook rather than Word.
 

Additional Support


Technical Support Options

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 24 hours of receipt.

Telephone-based Support: If you should need telephone-based assistance within 30 days after your purchase, you can call our tech support team Monday through Friday, 7:00AM to 4:00PM (ET).

1. Please note: Our tech support staff is often on the phone helping other customers, so you may get voice mail when you call. But don’t be alarmed: A technical support representative will make every effort to promptly return your call and assist you. If you do get voice mail, be sure to leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing.

2. For customers calling from within the U.S. and most parts of Canada, call (800) 394-0700.

3. Note: Some locations outside the U.S. may not be able to connect directly to the above number.
In this case, please call +1 408-496-6175.

Click here to return to CrystalGraphics Support Center
Click here to return to CrystalGraphics Home Page

PowerPlugs: Stationery Designer home page

 

    

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