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PowerPlugs: Stationery Designer
Frequently Asked Questions
Please review these FAQs to see if your question
is answered on this page. If your question is not addressed here, please
read the Online Help page
or see the contact information for our Technical Support
department.
| Compatibility |
| 1. |
What
is the difference between PowerPlugs: Stationery Designer and PowerPlugs:
Stationery? |
| 2. |
Do
I have to own PowerPlugs: Stationery in order to use PowerPlugs: Stationery
Designer? |
| 3. |
Can
I use PowerPlugs: Stationery Designer stand alone or in other applications
besides Outlook and Outlook Express? |
| 4. |
Will
my email recipients be able to see the stationery I have created when
I use PowerPlugs: Stationery Designer, even if they don't use Outlook
or PowerPlugs: Stationery? |
| 5. |
Does
PowerPlugs: Stationery Designer add much size (and therefore download
time) to my email messages?
|
| 6. |
Can
I use animation in the stationery I create using PowerPlugs: Stationery
Designer? |
| 7. |
Can
I create messages with plain backgrounds and plain text when PowerPlugs:
Stationery Designer is installed? |
|
| Compatibility |
| 1. |
What
is the difference between PowerPlugs: Stationery Designer and PowerPlugs:
Stationery?
PowerPlugs:
Stationery Designer allows you to create customized email
stationery. You can include your company logo, photos, text styles,
background textures, or other personal touches to your emails. PowerPlugs:
Stationery, on the other hand, offers professionally created
stationery templates that you can select from within Outlook or
Outlook Express and instantly apply to any new outgoing email message
with just a couple of mouse clicks.
|
| 2. |
Do
I have to own PowerPlugs: Stationery in order to use PowerPlugs:
Stationery Designer?
No.
PowerPlugs: Stationery is not required in order to use PowerPlugs:
Stationery Designer. However, we recommend PowerPlugs: Stationery
because you can readily access the Stationery Designer tools right
within the PowerPlugs: Stationery Picker dialog.
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| 3. |
Can
I use PowerPlugs: Stationery Designer stand alone or in other applications
besides Outlook and Outlook Express?
PowerPlugs: Stationery Designer can
be run "stand alone" in the following way --
Go to the Start>Programs>PowerPlugs>Stationery
Designer menu and click on Stationery Designer
listed in the menu. Stationery Designer will be launched with a
new stationery wizard.
PowerPlugs: Stationery Designer can
be operated from within Outlook or Outlook Express. It cannot be
operated from within any other applications.
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| 4. |
Will
my email recipients be able to see the stationery I have created
when I use PowerPlugs: Stationery Designer, even if they don't use
Outlook or PowerPlugs: Stationery?
In
most cases, yes. Although PowerPlugs: Stationery Designer will only
create email messages in Microsoft Outlook and Outlook Express,
the message format (which includes graphics and formatted text)
is recognized and supported by almost all of today's popular email
programs and Web browsers. Please see the list of compatible programs
below:
|
| |
If
I use this email program
or Web browser.. |
Can I use PowerPlugs:
Stationery Designer to create
new messages? |
Can I read a message
that was created with
PowerPlugs: Stationery Designer? |
| English
version of Outlook
2003 through 2010 |
Yes |
Yes |
| English
version of Outlook
Express 5.5 through 6.0 |
Yes |
Yes |
| Gmail |
No |
Yes |
| Hotmail
|
No |
Yes |
| Yahoo!
Mail |
No |
Yes |
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| |
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| 5. |
Does
PowerPlugs: Stationery Designer add much size (and therefore download
time) to my email messages?
Generally
speaking, if you keep the file size of the graphics and images that
you include in your Stationery Designer enhanced emails as small
as possible, there should be no noticeable slowdown when these emails
are downloaded. For example, the attractive graphics and formatting
that PowerPlugs: Stationery adds to an email message only increases
the file size by about 5KB, which is approximately 10% for an average
40K email (including attachments). When using a standard dial-up
modem connection, this will add a negligible 2 or 3 seconds to the
time it takes to download a message. Of course, for those using
a broadband Internet connection, it will produce virtually no measurable
slowdown at all.
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| 6. |
Can
I use animation in the stationery I create using PowerPlugs: Stationery
Designer?
Yes.
You can insert animated
GIF image files in your email stationery.
PowerPlugs:
Stationery Designer also supports JPEG, GIF, PNG, PCX, TIF,
WMF image file types.
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| 7. |
Can
I create messages with plain text or plain backgrounds when PowerPlugs:
Stationery Designer is installed?
Yes.
You can use PowerPlugs: Stationery Designer to format your emails
to plain background(s) and text.
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Additional Support
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Technical Support Options
Website-based Tech Support: CrystalGraphics
customers automatically receive unlimited access to our Online Technical
Support FAQs which list the typical technical support problems that users
encounter, along with our best information regarding their solutions.
This service is available free of charge.
Email-based Tech Support: If you are a CrystalGraphics customer
and have read through all the common questions and answers in the technical
support section of the CrystalGraphics website, and your issue is still
not resolved, you can click
here to send us an email for a customized answer to your unique issue.
Most emails are answered within 24 hours of receipt.
Telephone-based Support: If you should need telephone-based assistance
within 30 days after your purchase, you can call our tech support team
Monday through Friday, 8:00AM (ET) to 4:30PM (PT).
1. Please note: Our tech support staff is often on the phone helping other
customers, so you may get voice mail when you call. But don’t be alarmed:
A technical support representative will make every effort to promptly
return your call and assist you. If you do get voice mail, be sure to
leave a message that includes your name and contact information such as
your complete email address and a phone number (include your country &
city code numbers) along with a description of the problem you are experiencing.
2. For customers calling from within the U.S. and most parts of Canada,
call (800) 394-0700.
3. Note: Some locations outside the U.S. may not be able to connect directly
to the above number. In this case, please call +1 408-496-6175,
extension 1.
4. If you don’t get a call or email back from our technical support team
within 1 working day of your voicemail or email message, or if you are
not satisfied for any reason with the support you have been provided,
please call our Technical Support Manager at +1 408-496-6175 x 276.
Click here to return
to CrystalGraphics Support Center
Click here to return to CrystalGraphics
Home Page
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PowerPlugs:
Stationery Designer home page
