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PowerPlugs: Stationery Designer
Frequently Asked Questions

Please review these FAQs to see if your question is answered on this page. If your question is not addressed here, please read the Online Help page or see the contact information for our Technical Support department.

Compatibility
1. What is the difference between PowerPlugs: Stationery Designer and PowerPlugs: Stationery?
2. Do I have to own PowerPlugs: Stationery in order to use PowerPlugs: Stationery Designer?
3. Can I use PowerPlugs: Stationery Designer stand alone or in other applications besides Outlook and Outlook Express?
4. Will my email recipients be able to see the stationery I have created when I use PowerPlugs: Stationery Designer, even if they don't use Outlook or PowerPlugs: Stationery?
5.

Does PowerPlugs: Stationery Designer add much size (and therefore download time) to my email messages?

6. Can I use animation in the stationery I create using PowerPlugs: Stationery Designer?
7. Can I create messages with plain backgrounds and plain text when PowerPlugs: Stationery Designer is installed?

Compatibility
1. What is the difference between PowerPlugs: Stationery Designer and PowerPlugs: Stationery?

PowerPlugs: Stationery Designer allows you to create customized email stationery. You can include your company logo, photos, text styles, background textures, or other personal touches to your emails. PowerPlugs: Stationery, on the other hand, offers professionally created stationery templates that you can select from within Outlook or Outlook Express and instantly apply to any new outgoing email message with just a couple of mouse clicks.

2.

Do I have to own PowerPlugs: Stationery in order to use PowerPlugs: Stationery Designer?

No. PowerPlugs: Stationery is not required in order to use PowerPlugs: Stationery Designer. However, we recommend PowerPlugs: Stationery because you can readily access the Stationery Designer tools right within the PowerPlugs: Stationery Picker dialog.

3.

Can I use PowerPlugs: Stationery Designer stand alone or in other applications besides Outlook and Outlook Express?

PowerPlugs: Stationery Designer can be run "stand alone" in the following way --

Go to the Start>Programs>PowerPlugs>Stationery Designer menu and click on Stationery Designer listed in the menu. Stationery Designer will be launched with a new stationery wizard.

PowerPlugs: Stationery Designer can be operated from within Outlook or Outlook Express. It cannot be operated from within any other applications.

4.

Will my email recipients be able to see the stationery I have created when I use PowerPlugs: Stationery Designer, even if they don't use Outlook or PowerPlugs: Stationery?

In most cases, yes. Although PowerPlugs: Stationery Designer will only create email messages in Microsoft Outlook and Outlook Express, the message format (which includes graphics and formatted text) is recognized and supported by almost all of today's popular email programs and Web browsers. Please see the list of compatible programs below:

 
 If I use this email program
 or Web browser..
 Can I use PowerPlugs:
 Stationery Designer to create
 new messages?
 Can I read a message
 that was created with
 PowerPlugs: Stationery Designer?
 English version of Outlook 2003 through 2010   Yes  Yes
 English version of Outlook Express 5.5 through 6.0   Yes  Yes
 Gmail   No  Yes
 Hotmail   No  Yes
 Yahoo! Mail   No  Yes
 
5.

Does PowerPlugs: Stationery Designer add much size (and therefore download time) to my email messages?

Generally speaking, if you keep the file size of the graphics and images that you include in your Stationery Designer enhanced emails as small as possible, there should be no noticeable slowdown when these emails are downloaded. For example, the attractive graphics and formatting that PowerPlugs: Stationery adds to an email message only increases the file size by about 5KB, which is approximately 10% for an average 40K email (including attachments). When using a standard dial-up modem connection, this will add a negligible 2 or 3 seconds to the time it takes to download a message. Of course, for those using a broadband Internet connection, it will produce virtually no measurable slowdown at all.

 
6.

Can I use animation in the stationery I create using PowerPlugs: Stationery Designer?

Yes. You can insert animated GIF image files in your email stationery. PowerPlugs: Stationery Designer also supports JPEG, GIF, PNG, PCX, TIF, WMF image file types.

   
7.

Can I create messages with plain text or plain backgrounds when PowerPlugs: Stationery Designer is installed?

Yes. You can use PowerPlugs: Stationery Designer to format your emails to plain background(s) and text.

 

Additional Support


Technical Support Options

Online Tech Support Center: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge, here: CrystalGraphics Support Center.

Contact our Support Team: You can contact our support team at any time, using the convenient support request form, here: Contact Support Team.

Click here to return to CrystalGraphics Support Center
Click here to return to CrystalGraphics Home Page

PowerPlugs: Stationery Designer home page

 

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