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PowerPlugs: Stationery
Technical Support — Frequently Asked Questions

Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please read the Online Help page or see the contact information for our Technical Support department.

1. Will my email recipients be able to see my stationery, even if they don't use Outlook or PowerPlugs: Stationery?
2.

Does PowerPlugs: Stationery add much size (and therefore download time) to my email messages?

3. How do I install PowerPlugs: Stationery?
4. How do I uninstall PowerPlugs: Stationery?
5. How can I disable PowerPlugs: Stationery without uninstalling it?
6. How do I enable PowerPlugs: Stationery, if I have previously disabled it?
7. Why doesn't the "To:" field of a new message get filled in when I click an email hyperlink on a Web page?
8. Can I create messages with plain backgrounds and plain text when PowerPlugs: Stationery is installed?
9. Why does my cursor jump to various areas of the screen when I use the Tab key to indent?
10. Why don't the graphics always show up when the message is printed?
11. Why is there an automatic message footer at the bottom of every message I send?
12. How long does the free trial version of PowerPlugs: Stationery last?
13. How can I get more stationery designs?

1.

Will my email recipients be able to see my stationery, even if they don't use Microsoft Outlook or PowerPlugs: Stationery?

In most cases, yes. Although PowerPlugs: Stationery will only create email messages in Microsoft Outlook and Outlook Express, the message format (which includes graphics and formatted text) is recognized and supported by almost all of today's popular email programs and Web browsers. Please see the list of compatible programs below:

 
 If I use this email program
 or Web browser...
 Can I use PowerPlugs:
 Stationery to create
 new messages?
 Can I read a message
 that was created with
 PowerPlugs: Stationery?
 English version of Outlook 2000 or 2002 (Office XP)   Yes  Yes
 English version of Outlook Express 5.5 through 6.0   Yes  Yes (click here to view sample)
 AOL 6.0   No  Yes (click here to view sample)
 Netscape Mail   No  Yes (click here to view sample)
 Hotmail (in Explorer or Netscape)   No  Yes (click here to view sample)
 Yahoo! Mail (in Explorer or Netscape)   No  Yes (click here to view sample)
     
 

Outlook Express
5.5 through 6.0

back to table

Incoming message: Outlook Express 5.0
 

AOL 6.0

back to table

Incoming message:  AOL 6.0
 

Netscape Mail

back to table

Incoming message: Netscape
 

Hotmail

back to table

Incoming message: Hotmail
 

Yahoo! Mail

back to table

Incoming message: Yahoo! Mail
 
2.

Does PowerPlugs: Stationery add much size (and therefore download time) to my email messages?

The attractive graphics and formatting that PowerPlugs: Stationery adds to an email message only increase the file size by about 5KB, which is approximately 10% for an average 40K email (including attachments). When using a standard dial-up modem connection, this will add a negligible 2 or 3 seconds to the time it takes to download a message. Of course, for those using a broadband Internet connection, it will produce virtually no measurable slowdown at all.

 
3.

How do I install PowerPlugs: Stationery?

Make sure Outlook and Word are both closed. After you have purchased PowerPlugs: Stationery (or registered for the free trial version), download the software from the link(s) provided. Locate the downloaded file on your computer, then simply double-click the file to begin installation.

Note: During installation, even after closing Outlook and Word, PowerPlugs: Stationery may detect that some components of these programs are still running. In that case it will display a dialog box allowing you to close them down completely. Simply click the "Close Application" button to proceed with the installation.

 
4.

How do I uninstall PowerPlugs: Stationery?

Make sure Outlook and Word are both closed prior to uninstalling PowerPlugs: Stationery. Then choose one of these two recommended ways to uninstall PowerPlugs: Stationery:

  1. Click Start > Programs > PowerPlugs: Stationery > Uninstall
    -or-
  2. Click Start > Settings > Control Panel, then double-click Add/Remove Programs. Select PowerPlugs: Stationery from the Install/Uninstall tab, and click Add/Remove.

Note: During uninstallation, even after closing Outlook and Word, PowerPlugs: Stationery may detect that some components of these programs are still running. In that case it will display a dialog box allowing you to close them down completely. Simply click the "Close Application" button to proceed with the uninstallation.

 
5.

How can I disable PowerPlugs: Stationery without uninstalling it?

To disable PowerPlugs: Stationery without uninstalling it, simply uncheck the option "Show this dialog box for each new email." that appears at the bottom of the PowerPlugs: Stationery dialog box, and then click the Apply button. The latest stationery you selected will automatically be used for subsequent new messages.

 
6.

How do I enable PowerPlugs: Stationery, if I have previously disabled it?

There are two ways to turn PowerPlugs: Stationery back on after it has been disabled:
• Click the Stationery button on the standard toolbar
   -or-
• From the Tools menu, select PowerPlugs: Stationery

Once the PowerPlugs: Stationery dialog box appears, place a check mark by the option 'Show this dialog box for each new mail', and then click the Apply button.

 
7.

Why doesn't the "To:" field of a new message get filled in when I click an email hyperlink on a Web page?

This issue, which only affects Outlook when Word is set as the email editor, arises because the email address of the email hyperlink is not carried into the new message through the PowerPlugs: Stationery dialog. To let Word fill-in the email address automatically, you can uncheck the 'Show this dialog box for each new email' option in the PowerPlugs: Stationery dialog box.

However, if you prefer to see the PowerPlugs: Stationery dialog box each time you create a new message, you should leave that option checked and use an alternate method of filling-in the "To:" field. When you wish to create a new message by following an email hyperlink, right-click the link and select "Copy Shortcut" (in Internet Explorer) or "Copy link location" (in Netscape and Mozilla). This will copy the corresponding email address to the clipboard. Then, in your new mail message, simply paste the link into the "To:" field by pressing the hotkey combination Ctrl+V while your cursor is in the "To:" field. Or, you can manually type the email address of the hyperlink into the "To:" field. (Find the address by pointing to an email hyperlink such as this one; the address appears following "mailto:" in your browser's status bar.)

 
8.

Can I create messages with plain text or plain backgrounds when PowerPlugs: Stationery is installed?

When no graphics or fancy text are desired, you can easily change the format of a new message:

  • To create a message with a white background and formatted text: Select File > New > Mail message to open a new message window. When the PowerPlugs: Stationery dialog box appears, select the category "Microsoft & Other" on the left side, and on the right side select the Stationery Style called "Blank". Your new message will have a plain white background. You can change the appearance of the text by selecting sizes, colors, and styles from the Format > Font menu.
  • To create a message with a white background and plain (unformatted) text: Open a new message window, then click Tools > Options > Mail Format. From the "Send in this message format" list, select "Plain Text". You can change a message from HTML to plain text at any time before sending it, but be aware that any graphics will be deleted and font settings will be converted to plain text.

The next time you create a new message, the PowerPlugs: Stationery dialog box will appear and you will again have the usual selection of colorful PowerPlugs: Stationery designs to choose from.

 
9.

Why does my cursor jump to various areas on the screen when I use the Tab key to indent?

PowerPlugs: Stationery uses HTML tables to position images and graphics in Outlook. When tables are present, the role of the Tab key changes. Instead of merely indenting the cursor, the tab key actually relocates the cursor in the next cell of the table. As an alternative to the Tab key, you can simply use your keyboard's space bar to add a certain number of blank spaces at the beginning of a paragraph.

 
10.

Why don't the graphics always show up when the message is printed?

When Microsoft Outlook prints a Hypertext Markup Language (HTML) message with pictures from the Internet, the pictures may not print correctly or may not print at all. Print Preview is also not available for HTML emails. These limitations are present in Microsoft Outlook even without PowerPlugs: Stationery installed.

The omission of graphics when printing generally occurs after you install Internet Explorer version 5.5 Service Pack 1 (SP1) or Internet Explorer version 6.0. Microsoft suggests obtaining the latest service pack for Internet Explorer 5.5 or the supported fix for Internet Explorer 6.0. You will also need the supported fix for Outlook.

Another effective way to print a message with accompanying graphics is to set Word as your email editor, and then print the message from Word. Take the following steps to change your settings:

  1. Open Microsoft Outlook.
  2. Click Tools > Options > Mail Format tab.
  3. Check the "Use Microsoft Word to edit email messages" checkbox.
  4. Click OK to close the Options dialog box.
  5. Open the message you wish to print.
  6. Click Reply to open the message in Word (this step is required even if you don't intend to send a reply).
  7. Click File > Print or the printer icon in the toolbar. File > Print Preview is also available.
  8. Close the message window to cancel your reply, or write a reply and send it.
  9. To resume using Outlook as your email editor: Return to your Outlook Inbox, click Tools > Options > Mail Format tab, un-check the "Use Microsoft Word to edit email messages checkbox, and click OK. The next new message or reply you create will be edited in Outlook rather than Word.
 
11.

Why is there an automatic message footer at the bottom of every message I send?

Messages created with the free trial version of PowerPlugs: Stationery will automatically include a small link to the PowerPlugs: Stationery home page, to help spread the word about this great new line of Outlook stationery. This link appears in a footer at the very bottom of your messages. Purchased volumes of PowerPlugs: Stationery do not insert this link. If you're interested in using PowerPlugs: Stationery without the automatic message footer, you can order one or more volumes by clicking an "Add to cart" button below.

 
12.

How long does the free trial version of PowerPlugs: Stationery last?

The free trial version of PowerPlugs: Stationery expires 10 days after you first use it.

 
13.

How can I get more stationery designs?

Five volumes of PowerPlugs: Stationery are now available — click any of the "Add to cart" buttons below to order. Each volume includes 25 eye-catching stationery templates, so it's easy to pick the perfect look for any message. You can download a free trial version of PowerPlugs: Stationery (see above), or purchase from this list:

 
$9.95
$9.95
$9.95
$9.95
$9.95
$9.95
$9.95
PowerPlugs: Stationery Combo (Volumes 1–7) Save!
$29.00
PowerPlugs: Stationery Design Combo Best deal!
Includes PowerPlugs: Stationery Designer, Stationery and Pictures!
$59.00
  We plan to release many more volumes in the coming months. You can sign up to receive news of each upcoming volume as soon as it's ready!
 

Additional Support


Technical Support Options

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 24 hours of receipt.

Telephone-based Support: If you should need telephone-based assistance within 30 days after your purchase, you can call our tech support team Monday through Friday, 7:00AM to 4:00PM (ET).

1. Please note: Our tech support staff is often on the phone helping other customers, so you may get voice mail when you call. But donít be alarmed: A technical support representative will make every effort to promptly return your call and assist you. If you do get voice mail, be sure to leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing.

2. For customers calling from within the U.S. and most parts of Canada, call (800) 394-0700.

3. Note: Some locations outside the U.S. may not be able to connect directly to the above number.
In this case, please call +1 408-496-6175.

Click here to return to CrystalGraphics Support Center
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