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PowerPlugs: Music for PowerPoint

Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please see the contact information for our Technical Support department.

Frequently Asked Questions
1. What are the system requirements?
2. What is the best way to learn how to use PowerPlugs: Music for PowerPoint?
3.

I have accidentally closed the floating toolbar. How do I get it back?
4. How do I remove music from an individual slide or the entire presentations?
5. How do I uninstall PowerPlugs: Music from my system?
1.

What are the system requirements?
Windows 95 through Vista
PowerPoint 97 through 2007
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2.

What is the best way to learn how to use Music?
The best way to get started is to read the "Help" documentation and "Getting Started" documents that are both accessible from the Start Menu, Programs, PowerPlugs, Music folder.
You could also read the PowerPlugs: Music Online Help
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3.

I have accidentally closed the floating toolbar. How do I get it back?
In the PowerPoint View menu, select Toolbars and check the box next to Music. The floating menu will appear every time you open PowerPoint. Note: If the floating toolbar does not appear by default after installation, follow the same procedure.
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4. How to Remove Music

Steps to remove music from individual slide(s):
Select the slide(s) on which music has been applied.
Click on the "Insert Music…" button from the floating palette or the "Music…" menu item from Insert menu.
Select 'None' from the Music Clips tree.
Click the "Apply" button.

Steps to remove music from the entire presentation:
Click on the "Insert Music…" button from the floating palette or the "Music…" menu item from Insert menu.
Select 'None' from the Music Clips tree, the last item of the tree.
Click the "Apply to All" button.
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5. How to Uninstall
1. Go to the Start Button>Programs>PowerPlugs>Music for PowerPoint.
2. Run the "Uninstall" utility.
3. When the PowerPlugs: Music for PowerPoint dialog box displays, select the music collection(s) then click on the "Remove" button. You have the option to remove ALL collections by clicking on the "Remove All…" button.
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Additional Support

PowerPlugs: Music owners have unlimited access to Online Technical Support which lists the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

If you should need additional technical support service, CrystalGraphics provides three technical support purchase options:

  • Option #1: You can buy technical support on a per incident basis. With the per incident option, you buy telephone-based technical support in 15 minute increments or per individual problem or incident when communicating electronically (i.e. fax and/or e-mail support).
  • Option #2: You can buy a block of technical support time (or number of incidences). The minimum block of time you can purchase is two hours (or the equivalent of 8 incidences if communicating via electronic mechanisms, i.e. fax or e-mail). Technical support purchased in time blocks costs less than technical support purchased on a per incident basis. However, the block of time purchased must be used within a 12 month period.
  • Option #3: You can buy a 12-month technical support contract. The technical support contract provides you with unlimited telephone-based technical support or electronic incidences, and free software updates if any updates ship while your contract is active.

If you have read through the above questions and answers your issue was not addressed, and you have bought PowerPlugs: Music, you can contact Technical Support.
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Sales Tel: (408) 496-6175 x 1 or (800) 394-0700 x 1 or Send an email

Tech Support: Web Page, Send an email Tel: 1 (800) 504-6148 or (408) 496-6175 x 271
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