Plug the Receiver into USB port. Then the LED indicator will start
2. Push either the Next Slide or Previous Slide button for 1-2 seconds.
The LED indicator will turn off.
3. Begin PowerPoint (or other presentation software). Open your
presentation file and select View Show or View Show with Effects.
4. Then use your
PowerPointer Pen remote to control your presentation using the Next
Slide (aka Page Down) button, Previous Slide (aka Page Up) button,
Play/Plus, Power on/off, and/or Laser function button (as shown
in the illustration above).
My remote doesnt work. I press the buttons but they dont
do anything. What can I do?
Tip 1: If none of the buttons on your remote work, including the
laser pen button, then the problem is most likely caused by a dead
battery. Replace the 12 volt battery in the remote (slide Battery
Cap to the left, press down the bottom of the Clip and push it up.
Replace the battery).
Tip 2: If the laser pointer buttons works, but the Slide Control
buttons dont, try moving the receiver to a different USB port
and then follow the receiver setup instructions above, once again.
a laser light can be harmful to eyes, please avoid direct eye exposure
to the laser light. Do not look directly into the laser beam
or aim it into the eyes of others.
2.The device is not a toy. Please keep it out of the reach from
Technical Support Options
Website-based Tech Support: CrystalGraphics
customers automatically receive unlimited access to our Online Technical
Support FAQs which list the typical technical support problems that users
encounter, along with our best information regarding their solutions.
This service is available free of charge.
Email-based Tech Support: If you are a CrystalGraphics customer
and have read through all the common questions and answers in the technical
support section of the CrystalGraphics website, and your issue is still
not resolved, you can click
here to send us an email for a customized answer to your unique issue.
Most emails are answered within 24 hours of receipt.
Telephone-based Support: If you should need telephone-based assistance
within 30 days after your purchase, you can call our tech support team
Monday through Friday, 7:00AM to 4:00PM (ET).
1. Please note: Our tech support staff is often on the phone helping other
customers, so you may get voice mail when you call. But donít be alarmed:
A technical support representative will make every effort to promptly
return your call and assist you. If you do get voice mail, be sure to
leave a message that includes your name and contact information such as
your complete email address and a phone number (include your country &
city code numbers) along with a description of the problem you are experiencing.
2. For customers calling from within the U.S. and most parts of Canada,
call (800) 394-0700.
3. Note: Some locations outside the U.S. may not be able to connect directly
to the above number.
In this case, please call +1 408-496-6175.
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