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PowerPlugs: AntiSpam
Technical Support — Frequently Asked Questions

Please review these technical FAQs to see if your question is answered on this page. If your question is not addressed here, please read the Online Help page or see the contact information for our Technical Support department.

Compatibility
1. What email clients does PowerPlugs: AntiSpam work with?
2. How effective is PowerPlugs: AntiSpam at blocking unwanted spam?
3. Does PowerPlugs: AntiSpam contain 'spyware' technology?
4. How can I customize the PowerPlugs: AntiSpam spam filters?
5. How can I disable PowerPlugs: AntiSpam without uninstalling it?
6. How do I enable PowerPlugs: AntiSpam, if I have previously disabled it?

Downloading and Installation
1. What should I do when I've purchased PowerPlugs: AntiSpam, but I receive an error message when trying to download the software?
2. How do I install PowerPlugs: AntiSpam?
3. How do I uninstall PowerPlugs: AntiSpam?

Registered Owners
1. How can I tell if I have the most current version PowerPlugs: AntiSpam?
2. I recently upgraded my version of Office / Outlook. Is there an update for PowerPlugs: AntiSpam?
3. How can I use PowerPlugs: AntiSpam on multiple email accounts that I have?
4. How can I get PowerPlugs: AntiSpam on CD?

Miscellaneous
1. How do I set a public blacklist?
2.
What happens if there are multiple user names on the machine with PowerPlugs: AntiSpam installed?

Compatibility
1.
What email clients does PowerPlugs: AntiSpam work with?
PowerPlugs: AntiSpam works with the English versions of Outlook 2000, Outlook 2002/XP, and Outlook 2003.
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2.How effective is PowerPlugs: AntiSpam at blocking unwanted spam?
Using a set of highly evolved award-winning, sophisticated spam detection engines, PowerPlugs: AntiSpam quickly and effectively filters up to 99% of spam email. For every incoming message in your Outlook email program, PowerPlugs: AntiSpam's six spam identification engines utilize more than 300,000 algorithms and rules to identify spam. PowerPlugs: AntiSpam also creates a "fingerprint ID" for every email message and compares it to existing fingerprints in its databases. This produces an incredibly high spam filtering accuracy rate, and a near-zero false positive rate.
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3. Does PowerPlugs: AntiSpam contain 'spyware' technology?
No. PowerPlugs: AntiSpam does not contain advertising technologies or so-called 'spyware.'
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4. How can I customize the PowerPlugs: AntiSpam spam filters?
By default, PowerPlugs: AntiSpam automatically adjusts its filtering based on the spam messages you receive. However, if you want to customize the filtering strength of PowerPlugs: AntiSpam, there are numerous options to do so. You can block or approve one or more messages from within your Outlook folder or while viewing the message(s). Please read the PowerPlugs: AntiSpam Online Help for details on customizing the spam filters.
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5. How can I disable PowerPlugs: AntiSpam without uninstalling it?
To disable PowerPlugs: AntiSpam's processing of your new mail, click on the PowerPlugs: AntiSpam button on the PowerPlugs: AntiSpam toolbar and select "Options" from the menu. On the PowerPlugs: AntiSpam popup, under the General Options section, uncheck "Enable PowerPlugs: AntiSpam", then click the OK button.
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6. How do I enable PowerPlugs: AntiSpam, if I have previously disabled it?
Click on the PowerPlugs: AntiSpam button on the PowerPlugs: AntiSpam toolbar and select "Options" from the menu. On the PowerPlugs: AntiSpam popup, under the General Options section, check "Enable PowerPlugs: AntiSpam", then click the OK button.
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Downloadling and Installation
1.
What should I do when I've purchased PowerPlugs: AntiSpam, but I receive an error message when trying to download the software?
Attempting to download through a broadband connection (i.e. cable modem or DSL), or a company network's Internet connection, can occasionally interfere with your ability to access the FTP links (that CrystalGraphics provides in your purchase confirmation email). It may generate error messages, and perhaps restrict your ability to download the software you've purchased from CrystalGraphics.

Please refer to our Download FAQs Web page for detailed assistance on resolving internet / file download problems.

2.How do I install PowerPlugs: AntiSpam?
Before you proceed with installing PowerPlugs: AntiSpam onto your hard drive, and if you have Outlook 2002 or 2003 installed, go to the Tools menu of Outlook (and Word), select Macro>Security. If the security level is set to "High," change it to Medium (or Low). Then, close Word and Outlook. If your computer is configured in a networked Windows environment, check with your system administrator to make sure that your local PC is granted full administrative rights – at least during the installation of PowerPlugs: AntiSpam (your normal user rights privilege level can be set back to normal after installation). And, it is also a good idea to temporarily disable your anti-virus software.

After you have downloaded PowerPlugs: AntiSpam software from the link provided onto the local drive of your computer,. Locate the downloaded file on your computer, then simply double-click the file to begin installation. Be sure to keep your internet connection enabled (ON) during the installation process.

Note: During installation, even after closing Outlook, PowerPlugs: AntiSpam may may detect that some components of these programs are still running. In that case it will display a dialog box allowing you to close them down completely. Simply click the "Close Application" button to proceed with the installation.
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3. How do I uninstall PowerPlugs: AntiSpam?
Make sure Outlook is closed prior to uninstalling PowerPlugs: AntiSpam. Then choose one of these two recommended ways to uninstall PowerPlugs: AntiSpam:

  1. Click Start > Programs > PowerPlugs>AntiSpam> Uninstall
    -or-
  2. Click Start > Settings > Control Panel, then double-click Add/Remove Programs. Select PowerPlugs: AntiSpam from the Install/Uninstall tab, and click Add/Remove.

Note: During uninstallation, even after closing Outlook, PowerPlugs: AntiSpam may detect that some components of these programs are still running. In that case it will display a dialog box allowing you to close them down completely. Simply click the "Close Application" button to proceed with the uninstallation.
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Registered Owners
1.
How can I tell if I have the most current version PowerPlugs: AntiSpam?
During your one-year subscription license, automatically downloads updates to spam filters used to analyze your new mail. Or, you can visit our Web page to verify what is the most current version and get the latest version of PowerPlugs: AntiSpam any time you want to. When your one year subscription period expires, for a minor maintenance fee, you can choose to renew your annual subscription of PowerPlugs: AntiSpam, which, of course, includes free updates to spam filters during that subscription period.
Note: You do not need to uninstall PowerPlugs: AntiSpam before you install the new PowerPlugs: AntiSpam program. All of your old PowerPlugs: AntiSpam settings are retained during the update.
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2. I recently upgraded my version of Office/Outlook. Is there an update for PowerPlugs: AntiSpam?
If PowerPlugs: AntiSpam has been automatically keeping you up-to-date with the current spam filters, then it is probably not necessary to install an update for PowerPlugs: AntiSpam. But, if you find that since you updated / upgraded your version of Office / Outlook, PowerPlugs: AntiSpam no longer operates, you should probably uninstall PowerPlugs: AntiSpam and reinstall it. Before you reinstall PowerPlugs: AntiSpam, be sure you set Outlook's Macro>Security level (in the Tools menu) to Medium or Low as recommended above.
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3. How can I use PowerPlugs: AntiSpam on multiple email accounts that I have?
PowerPlugs: AntiSpam will work with multiple Windows accounts on your Windows operating system. However, you will need to install a version of PowerPlugs: AntiSpam for each of these accounts. To do this, log into each account and install PowerPlugs: AntiSpam. You do not have to purchase additional licenses for each Windows account on the same computer.

For Windows 95, 98 and Windows ME, all users share the same PowerPlugs: AntiSpam settings and approve/block lists.

For Windows NT, 2000, and XP, each user has their own PowerPlugs: AntiSpam settings and approve/block lists.
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4. How can I get PowerPlugs: AntiSpam on CD?
PowerPlugs: AntiSpam is available only by internet download. However, if you are unable to download the software via electronic download, please contact our Sales Service department to make arrangments to have a CD burned and sent. There may be minor materials fees as well as shipping and handling charges involved in sending a CD.
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Miscellaneous
1.
How do I set a public blacklist?
Public blacklists are filtering services on the Internet that track Internet addresses used by spammers. Enabling PowerPlugs: AntiSpam to check against one or more of the public blacklists may increase the amount of spam caught. However, the public blacklists are imperfect in that some legitimate senders may also be using the same Internet addresses as the spammers. Another tradeoff is that using many blacklists can slow receipt of your messages. To set a public blacklist, click on the PowerPlugs: AntiSpam button on the PowerPlugs: AntiSpam toolbar and select "Options" from the menu. On the PowerPlugs: AntiSpam popup, under the General Options section, check the public blacklist you want to use, and then click the OK button.
Click here to see an example public blacklist (RBL).
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2. What happens if there are multiple user names on the installed machine?
PowerPlugs: AntiSpam will work with multiple Windows accounts on your Windows operating system. However, you will need to install a version of PowerPlugs: AntiSpam for each of these accounts. To do this, log into each account and install PowerPlugs: AntiSpam. You do not have to purchase additional licenses for each Windows account on the same computer. For Windows 95, 98 and Windows ME, all users share the same PowerPlugs: AntiSpam settings and approve/block lists. For Windows NT, 2000, and XP, each user has their own PowerPlugs: AntiSpam settings and approve/block lists.
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Technical Support Options

Website-based Tech Support: CrystalGraphics customers automatically receive unlimited access to our Online Technical Support FAQs which list the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Email-based Tech Support: If you are a CrystalGraphics customer and have read through all the common questions and answers in the technical support section of the CrystalGraphics website, and your issue is still not resolved, you can click here to send us an email for a customized answer to your unique issue. Most emails are answered within 24 hours of receipt.

Telephone-based Support: If you should need telephone-based assistance within 30 days after your purchase, you can call our tech support team Monday through Friday, 7:00AM to 4:00PM (ET).

1. Please note: Our tech support staff is often on the phone helping other customers, so you may get voice mail when you call. But donít be alarmed: A technical support representative will make every effort to promptly return your call and assist you. If you do get voice mail, be sure to leave a message that includes your name and contact information such as your complete email address and a phone number (include your country & city code numbers) along with a description of the problem you are experiencing.

2. For customers calling from within the U.S. and most parts of Canada, call (800) 394-0700.

3. Note: Some locations outside the U.S. may not be able to connect directly to the above number.
In this case, please call +1 408-496-6175.

Click here to return to CrystalGraphics Support Center
Click here to return to CrystalGraphics Home Page

PowerPlugs: AntiSpam home page

    

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