PowerPlugs: AntiSpam

Frequently Asked Questions

Thank you for considering a purchase of PowerPlugs: AntiSpam. Below is a list of frequently asked questions from others, like yourself, who are interested in finding an effective, easy, and affordable way to capture, eliminate, and prevent spam emails. PowerPlugs: AntiSpam will get rid of these nuisance emails from your Outlook Inbox quickly and effectively!

If you need technical support, please visit the technical support frequently asked questions.

Support

What technical support services are available if I am having problems with PowerPlugs: AntiSpam?

1. How easy is the PowerPlugs: AntiSpam product to use?
It's incredibly easy to use PowerPlugs: AntiSpam!
Once you've downloaded the PowerPlugs: AntiSpam software, simply double-click on the Setup.exe file to install the tools into Outlook. The next time you open Outlook, you will see the PowerPlugs: AntiSpam toolbar, which you can drag to any position you want. The position is saved when you close Outlook.

PowerPlugs: AntiSpam is a smart way to protect yourself and your company from the time consuming nuisance that spam mail produces. With PowerPlugs: AntiSpan, you can accurately catch up to 99% of spam. It's private and secure as well as integrates seamlessly into Outlook. Plus, there's no maintenance required -- updates come automatically to you!
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2. What email clients does PowerPlugs: AntiSpam work with?
PowerPlugs: AntiSpam works with the English versions of Outlook 2000, Outlook 2002/XP, and Outlook 2003.
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3. How effective is PowerPlugs: AntiSpam at blocking unwanted spam?
Using a set of highly evolved award-winning, sophisticated spam detection engines, PowerPlugs: AntiSpam's six spam identification engines utilize more than 300,000 algorithms and rules to identify spam. For each incoming message, PowerPlugs: AntiSpam applies the following checks:

• The SpamBulk engine identifies whether the message or similar messages have been sent in bulk. · The SpamRepute engine identifies the “reputation” of the message. In other words, “Do most people want the message?”
• The SpamContent engine determines if most people would consider the message offensive.
• The SpamTricks engine checks to see if the message is formatted or sent to bypass anti-spam rules or to be economical for spammers.
• The rules database keeps a “fingerprint ID” for every message. Then it compares every incoming message to existing fingerprints in the database to identify spam.
• The SpamScore engine uses proprietary Bayesian statistical analysis algorithms to calculate results of all of the engines combined, and thus, formulate one final spam probability score.

PowerPlugs: AntiSpam runs all these checks at an incredibly fast rate and it accurately filters up to 99% of spam and gets a near-zero false positive rate.

Spam that is caught by PowerPlugs: AntiSpam is moved to a "Spam blocked by PowerPlugs: AntiSpam" folder under Outlook Today - [Personal Folders]. You may review (and/or delete) the filtered spam messages at anytime by clicking on the "Spam blocked by PowerPlugs: AntiSpam" folder.
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4. Does PowerPlugs: AntiSpam contain 'spyware' technology?
No. PowerPlugs: AntiSpam does not contain advertising technologies or so-called 'spyware'.
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5. Can I customize the PowerPlugs: AntiSpam spam filters?
Yes. By default, PowerPlugs: AntiSpam automatically adjusts its filtering based on the spam messages you receive. However, if you want to customize the filtering strength of PowerPlugs: AntiSpam, there are numerous options to do so.
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System Requirements

1. Will PowerPlugs: AntiSpam run on my PC?
Yes, when your computer is configured in the following way(s) --
Windows 95 or higher
English version of Microsoft Outlook 2000 or higher
Email account is either POP or Microsoft Exchange
15MB (or more) of available disk space
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2. Can PowerPlugs: AntiSpam be run from a network / virtual drive?
No. PowerPlugs: AntiSpam must be installed onto the local hard drive of an individual PC and run from that PC regardless of whether the host application, Outlook, is running via a network or virtual drive.
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Support

1. What technical support services are available if I am having problems with PowerPlugs: AntiSpam?

For starters, PowerPlugs: AntiSpam users have unlimited access to Online Help and our Online Technical Support which lists the typical technical support problems that users encounter, along with our best information regarding their solutions. This service is available free of charge.

Registered owners of PowerPlugs software, may also receive free technical support (via email or telephone) during the first thirty days after your purchase. You may contact Technical support by email or toll-free by phone (866-454-4556), Monday thru Friday, 8:30AM-5:30PM Pacific time.

If you should need additional technical support service, CrystalGraphics provides technical support service purchase options.

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2. How much do updates cost?
During your one-year subscription license, updates of PowerPlugs: AntiSpam are FREE! PowerPlugs: AntiSpam automatically downloads updates to spam filters used to analyze your new mail. When your one year subscription period expires, for a minor maintenance fee, you can choose to renew your annual subscription of PowerPlugs: AntiSpam, which, of course, would include free updates to spam filters during that subscription period.
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